Learning Solutions Manager

Job Description

About NokiaAt Nokia we create the technology to connect the world. Developing and delivering the industrys only end-to-end portfolio of network equipment, software, services and licensing that is available globally. Through our research teams, including the world-renowned Nokia Bell Labs, Nokia is leading the world to adopt end-to-end 5G networks that are faster, more secure and capable of revolutionizing lives, economies and societies. Nokia adheres to the highest ethical business standards as we create technology with social purpose, quality and integrity. A truly global company, we are 160 nationalities working in more than 100 countries.About Customer OperationsOur Customer Operations (CO) organization is the primary interface with communication service providers. The CO organization has a comprehensive global presence and is active in approximately 120 countries. Its organizational structure ensures that our customers benefit from dedicated management attention and from our teams deep understanding of local markets. This approach enables Nokia to maintain strong customer relationships. Customer Operations is also responsible for project delivery, ensuring strong alignment between our customer-facing sales and delivery teams in each account.Purpose of the role is the overall project and resource management for all CaDe learning solutions around the Nokia portfolio. The main responsibility of this position is the planning, project management and delivery of CaDe portfolio trainings. It encompasses the continuous improvement of learning design, innovative learning methods, quality control, collection of stakeholder feedback and taking corrective actions, and prioritization of topics and resources across the CaDe team in CSSO. It includes setting up and implementing governance and processes with GSS CaDe for administration of learning solutions in Nokia s Learning Management System. He/she will also develop selected, high-impact learning solutions him/herself. He/she will be responsible for the alignment of program objectives and deliverables with business goals, setting program targets and defining metrics, and acting as trusted advisor on capability and competence development.Job Responsibilities & Competencies:Job Responsibilities:

• Manage overall project and resources for developing portfolio trainings for sales
• Aggregate needs for CaDe measures originating from various sources (BGs, HR, Marketing, CO Markets, SSO): training demand, learning topics according to business needs and priorities
• Agree on, develop and maintain programs roadmap in close cooperation with stakeholders and in line with business priorities
• Establish regular dialog with CO and BG stakeholders, in close cooperation with global CaDe team
• Conduct lifecycle management and quality control (demand & health checks)
• Introduce leading edge, innovative learning concepts (mobile and social learning, knowledge retention)
• Contribute to the definition and implementation of Nokia-wide competence management processes
• Support other CaDe functions where appropriate and needed, e.g. regional CaDe consultants, CaDe programs, CaDe analytics
• Help define and implement governance and processes (MoO) between CaDe and stakeholders (BG, CO Markets, Marketing)
• The role will rarely require travel, but the candidate would be on occasion required to work flexible hours due to the global operation of the CO CaDe team.

Skills & Competencies:

• Business Acumen: The candidate for this position will show strong business acumen and will have an ability to remain cool under pressure. Should be able to proactively raise thoughtful questions, create insights and proposals for actions which will enhance the effectiveness of business teams. Able to work self-guided and independently as well as in a team, to complete projects using own judgment and experience.
• Interpersonal Skills: Self-motivated, have an ability to work comfortably in a group setting and to build personal networks quickly, have integrity in every aspect of his/her work and dealings with others, be flexible and welcoming towards change, have the ability to multi-task and meet tight deadlines, and display calmness and composure in uncertain and stressful situations.
• People Skills: A suitable candidate for this position will also have an ability to establish and maintain strong and effective relationships and partnerships with Market / global teams across organization.
• Analytical Skillset: Capable of identifying all aspects of a problem, understanding why a problem exists, and finding viable solutions
• Innovation mindset: Comes up with useful ideas that are new, better or unique; introduces new, modern and innovative ways of looking at problems; creates ideas, tries them out and puts them into practice
• Communication Skills: Excellent communication & presentation skills required to engage with stakeholders at different levels across the organization including (executive) management.
• Market insights: high-level business trends, operator strategies, technological directions
• Experience in competence development and learning design
• Knowledge of Nokia s Learning Management System (NLDH/CSOD)
• Experience in sales, sales support or training functions
• Project management skills
• Team management and leadership skills

Qualifications & Experience:Management Experience / Mastery of a specific professional discipline combining deep knowledge of theory and practice within a function. Expert in more than one area, broad perspective.Typically requires 14+ years extensive relevant experience and/or a graduate (bachelor s in science)/ postgraduate (master s in science) equivalent degree.The candidate should have had several years of exposure to training or learning solutions, either for internal or external customers, or alternatively in internal or external communications, marketing, sales or pre-sales. A broad background in the Nokia portfolio as well as the Learning Management System used in Nokia would be helpful.Job Grade: 9/10 depending on the individually agreed scope of responsibilities.Imagine creating technology that has the potential to change the world. Working with us, you will have a positive impact on people s lives and help to overcome some of the world s most pressing challenges. We act inclusively and respect the uniqueness of people. At Nokia, employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. Nokia culture welcomes people as their true selves. Come create the technology to connect the world.,

Keyskills :
strong business acumenglobal teamssales supportquality controlbusiness acumensocial learningproject deliverymanagement systemproject management