hireejobs
Register for Job
Hyderabad Jobs
Banglore Jobs
Chennai Jobs
Delhi Jobs
Ahmedabad Jobs
Mumbai Jobs
Pune Jobs
Vijayawada Jobs
Gurgaon Jobs
Noida Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Management Trainee - Workforce Management

2.00 to 5.00 Years   Noida   26 Dec, 2020
Headstrong
Job LocationNoida
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Operations Management
EmploymentTypeFull-time

Job Description

Management Trainee, Workforce Management Responsibilities:

  • Effective scheduling for the Process including off phone activities, post forecast has been received, to ensure that forecasted service level (SL) for the day & for majority of intervals in the day. In case line staffing is provided, ensuring that the staffing schedules meets the requirements satisfactorily. Schedule creation will be a weekly or fortnightly activity with contingency plans baked in
  • Validate capacity planning models on an ad-hoc basis.
  • Perform analysis for finding the most optimum part-time full-time mix.
  • Work closely with Intra-day resources to provide WFM support.
  • Proactive approach in recognizing emerging trends
  • To perform root cause analysis for the days the Process has missed its targets and suggest corrective action
  • Vacation Planning & Shift bidding/incorporating shift preferences.
  • Should be able to communicate effectively with client and the Process management on issues relating to WFM
  • Provide reports pertaining to Scheduling
Skill Set Requirement:
  • Good analytical skills & attention to detail
  • Should be capable of handling lots of data in an efficient and effective manner.
  • In-depth understanding of the various call center metrics and their relationship with each other
  • Good knowledge of Avaya CMS & WFM Scheduling tools
  • Should have excellent client handling skills!
  • Should be very proficient with Excel!
Experience & Background:
  • Proven experience of working as a WFM resource with proficiency in Scheduling & optimization analysis.
  • Should have taken calls in a Call center
  • Should be comfortable in scheduling large Processes (approx. 300-500 FTEs)
  • Knowledge of WFM tools like IEX, Aspect eWFM & Verint preferred
,

Keyskills :
root causereportingservice levelsalesavaya cmsfinanceclient handlingpostingroot cause analysisaccountsaccountingcustomer focuscall center

APPLY NOW

Management Trainee - Workforce Management Related Jobs

© 2019 Hireejobs All Rights Reserved