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| Job Location | Noida |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Legal |
| Functional Area | Engineering Design / ConstructionSales / BD |
| EmploymentType | Full-time |
Principal Purpose of the Job: The position exists to manage team for achieving client deliverables with accuracy in agreed timelines and compliance requirements.
Manage multiple clients
1. Responsible for ensuring daily, monthly yearly activities for Clients are performed as per SLA and agreed quality guidelines. TAT target is 100% and Accuracy 99%.
2. Review and Publish Client dashboard.
3. Connect with Client on process calls per agreed timelines and providing process updates and information
4. Responsible for Client Bank accounts and providing monthly reconciliation to the Manager for the disbursement of funds
5. Responsible for reviewing monthly process audit observations and working closely with auditors on Improvement areas
6. Taking process meetings with the team and providing updates.
7. Responsible for Internal reports (MBR QBR) and KPI (Utilisation productivity reports)
8. Provide support to manager e.g. preparing data analysis for Adhoc projects for new / existing clients
Team Management
1. Responsible for managing team ( leave approvals / defining roles responsibilities)
2. Identify and nominate people for trainings scheduled by Training team
3 Ensure minimum 90% attendance and managing workforce for achieving 100% TAT for clients
4. Ensure minimum attrition in an year
5. Nominate Monthly and quarterly RnR for motivation
6. Take regular 1:1 with team and provide document feedback
7. identify people and mentor them in upgrading their skills.
Quality
1. Provide improvements ideas
2. Ensure all process SOP are up to date and synced with CPA quality Library
3. Drive process improvements to strengthen controls within process, including identifying automation opportunities
Skills/ Experience Required:
Keyskills :
msoffice dataanalysis processaudit teammanagement spendmanagement financialjustification ip cpa sla kpi sop tat word excel basic library training analysis attrition tatementsofworksow