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Manager Operations

5.00 to 10.00 Years   Noida   07 Mar, 2022
Nimbus Adcom Private Limited
Job LocationNoida
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaOperations Management / Process AnalysisCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

    .Operations manager for Domestic Outbound Process.Overall exp should be more than 8+yrs into BPO Industry.Handles Client /Team/ SLAWell versed with Operational matricesMust have Exp in Contact Centre in E-commerce/ Telecom/Inbound/OutboundShould have expertise in handling Span of 100+ people Span of 100+ people and minimum 5+ TLs.Manage the entire ground team (TLs & consultants) to drive performanceEnsure all necessary metrics are driven in the best possible way & suggest improvements continuouslyIdentify gaps in operational performance in coordination with the central operations teamLead at least one Process excellence target and has exhibited significant improvement for the LOBTeamwork: Able to work with various process owners, technical resources, and Leadership (Partner to asses)Define processes for improving the operational efficiency.Process improvement.Feedback & AppraisalsRequired Candidate profileMANDATORY: should have 2 years on the paper as a BPO Manager*NON bpo exp -Pls Dont Apply*Only Domestic exp will be shortlistedPerks and benefitsSalary no constraint for suitable candidate#Location:- Noida Sector - 63.#workfromofficeonlyInterested Can inbox me or Send your updated resume hidden_email

Keyskills :
outboundoutbound salesoperations managementdomestic bposales support

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