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Shift - US Cab - One side The list of core platforms include: O Cisco, Avaya , Pure cloud contact center, Oracle Acme SBCs O Nice, Verint QM and compliance Recording o Omni Channel platform consisting of chat, email, voice and related services o Microsoft skype room systems- Crestron, Polycom etcRequired Candidate profileRequirement:Hands on Cisco UCCX, UCCE, Cisco CUBESBCs (Oracle Acme) and SIP knowledgeCTI technologies and integrations with various third party systemsDialer technologies like, Genesys, Aspect Unified IP and or Avaya.Workforce management tool working knowledge and operational understanding is a mustWorking on both TDM and IP telephony solutionsCompliance and security related understanding with respect of voice devices & various platforms.Should have fair understanding of Network basics, additional certifications in voice/ network stream would be beneficiary.,
Keyskills :
ip telephonycontact center sip cabtdm chatucce omninice