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Messaging Services Senior Analyst

7.00 to 12.00 Years   Noida   08 Feb, 2023
NTT Global Delivery Services Limited
Job LocationNoida
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaStatistics / Analytics
EmploymentTypeFull-time

Job Description

    • Flexible working in shifts supporting 24X7 steady state operations.
    • Individuals understand their own area and are able to perform all facets of their role. Good analytical and excellent communication, problem-solving skills - Energetic, self-motivated and self-sufficient in accomplishing tasks.
    • They have experience in most issues that may arise, although require guidance with new assignments or assignments outside normal scope of work.
    • Participates in troubleshooting and resolution of client problems using integrated data processing and communication solutions.
    Regularly exercises discretion and independent judgment on technical matters.
    • Good working knowledge and demonstrated ability utilizing systems, tools and procedures to accomplish job.
    • Builds deeper understanding of processes, procedures, customers and organization.
    Technical Skillset-
    • Experience and knowledge on Messaging technologies- Microsoft office 365, Exchange 2013/2016 on-prem environment and Clients-Outlook (All versions), OWA, mobile device management.
    • Troubleshooting skills on end user support tasks, recipient s management-User Mailboxes, linked mailbox, distribution groups, room/equipment mailbox, mailbox-move/permission, import/export client & application troubleshooting, PowerShell commands and server support.
    • Knowledge on ITSM tools/platform to perform Request, Incident, Change and problem management. Service management and service level management
    • Should have Good Experience in Customer Coordination (understand customer needs and providing solutions).
    Job Segment: Consulting, Technology ,

Keyskills :
researchend user supportdata processingcustomer relations

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