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need for - Customer Service Representative

0.00 to 2.00 Years   Noida   31 Oct, 2022
Wipro Limited
Job LocationNoida
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

    Your Impact as a Customer Service Representative Customer Service through calls, Chats & emails Ensure timely and accurate service delivery at defined productivity levels Build client & domain knowledge to be able to deliver a resolution on the first conversation Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, handle Time & Customer Effort Maintain Internal & Client level delivery quality on calls, chats & email conversations Adhere to Customer Service Attendance & Accountability policies Execute issue /query resolution and ensure proper documentation & follow-up Identify, share and support operational improvements Roles & Responsibilities: Experience 0- 2 yrs Excellent communication skills Should be flexible to work in rotational shifts Proficient in computer usage and Basic knowledge on MS Office Defined career roadmap which offers growth opportunities Performance based incentive program** Investment in talent development and skills enhancement Work life balance with 5 day work week Collaborative environment with best in class professionals Focus on colleague engagement and fun@work Depends on Process/Client alignment Qualifications: Graduates in B.Com, B.A, BCA, BBA, BHM, BSc & BSc IT (Except Stats, Maths Hons & Eco Hons) Full time MBA, BE, and B-Tech graduates with minimum 6 months of BPO experience Undergraduate (Except pursuing any regular course/technical course, pursuing course with specialization in Stats, Maths, Hons & Eco Hons, current year 12th Pass out) HWS (Empl Helpdesk)),

Keyskills :
customer relationsaccountstalent developmentsalesbillingcustomer serviceservice levelwork life balanceservice delivery

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