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need- Helpdesk Associate

2.00 to 0.00 Years   Noida   27 Oct, 2022
NTT Global Delivery Services Limited
Job LocationNoida
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other SoftwareNetwork / System Administration
EmploymentTypeFull-time

Job Description

    Internal Job Description Required.Job description:
    • Provide L1 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat.
    • Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure.
    Good troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc.Knowledge of troubleshooting Windows XP, Win 7/8 Operating systema, PC Hardware, Basic Knowledge of Internet Explorer, Networking, Messaging, and MS Office, COTS applications etc. 2. Must be able to speak fluent English & posses excellent writing and comprehension skills & with excellent customer handling skillsJob description:
    • Provide L1 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat.
    • Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure.
    Good troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc.Knowledge of troubleshooting Windows XP, Win 7/8 Operating systema, PC Hardware, Basic Knowledge of Internet Explorer, Networking, Messaging, and MS Office, COTS applications etc. 2. Must be able to speak fluent English & posses excellent writing and comprehension skills & with excellent customer handling skillsJob Segment: Help Desk, Information Technology, Technology ,

Keyskills :
ms officewindows xppc hardwarecustomer handlinginternet explorercorporate liaison

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