hireejobs
Register for Job
Hyderabad Jobs
Banglore Jobs
Chennai Jobs
Delhi Jobs
Ahmedabad Jobs
Mumbai Jobs
Pune Jobs
Vijayawada Jobs
Gurgaon Jobs
Noida Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Network - Managed WAN Optimization

6.00 to 8.00 Years   Noida   18 Feb, 2021
DXC Technology
Job LocationNoida
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software,Network / System Administration
EmploymentTypeFull-time

Job Description

  • Good understanding and experience in Data center LAN
  • Minimum of 6-8 years experience in L2 network Support. Proven ability in learning and upgrading new technologies/technical skills.
  • Must be able to demonstrate excellent troubleshooting and problem-solving skills. Good communication skills
  • Good understanding (of L2 Level) of Switching & routing protocols, and products like HP and Nexus Switches, F5 Load Balancers, IPAM Tools, DWDM, NetScout Packet Capture and Flow Analyzer.
  • Analyze/solve application -related problems - Use advanced network troubleshooting techniques required to analyze and solve application-related problems within large geographically dispersed networks as needed.
  • Analyze/solve layer 1/2/3 problems - Perform troubleshooting techniques to analyze/solve problems - Perform fundamental network troubleshooting techniques required to analyze and solve Layer 1, Layer 2, and Layer 3 problems within large geographically dispersed networks.
  • Analyze/solve protocol routing problems - Use advanced network troubleshooting techniques required to analyze and solve protocol routing problems within large geographically dispersed.
  • Resolve basic application problems - Use troubleshooting techniques that are useful in resolving application problems as needed.
  • ITIL V3 Foundation Certification is desired
Responsible for handling Incident Management
  • Ensure resolution of most of the incidents and service requests
  • Ensure resolution or recovery of service ASAP after implementation of solution / workaround for cases.
  • Provide inputs to Deep Technical support team for problem management and resolution of major or elevated incidents
  • Provide required updates to stakeholders involved in case of critical incidents like outages
  • 24/7 operational environment
  • Prepare Incident reports for all the business-critical incidents and unscheduled server downtime
Participate in Change and Release management
  • Implement routine and normal changes
  • Participate in TAB as and when required or the situation demands
Quality Assurance
  • Ensure ITSM compliance for all incidents and service calls
  • Ensure SLA compliance for all incidents and service calls
  • Ensure usage of documents from the KB for proper resolution of incidents and service calls
  • Ensure adherence to Incident management standardization codes
  • Active participation in audits and facilitating the same
Communication and Notification
  • Adherence to the documented notification and escalation process
  • Communication to the customer both while responding to a case and also after resolution of the case
  • Handle vendor coordination and further coordinate with them on technical grounds
  • Coordination and communication with other incident management groups
Reviews
  • Participate in regular reviews with the Delivery Leads
  • Participate in team meetings
  • Participate in Service Delivery reviews
Reporting
  • Provide clear and unambiguous communication forums and channels across all shifts and staff to ensure all subject matter is relayed in a timely manner and when required that it is acted upon conscientiously and in the framework expected.
  • Update daily reports and checklists as defined
  • Contribute towards preparation of Service Delivery Reviews
Documentation
  • Ensure complete documentation of all activities undertaken with respect to the ticket in the case log of the service/Incident management tool
  • Help in preparing process and ITIL documents needed for the delivery
,

Keyskills :
routing protocolsdaily reportsv3 foundationlayer 3network troubleshootingincident managementvendor coordinationpacket capturelayer 2layer 1data centertechnical support

APPLY NOW

Network - Managed WAN Optimization Related Jobs

© 2019 Hireejobs All Rights Reserved