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Network Support Analyst

7.00 to 12.00 Years   Noida   16 Mar, 2022
NTT Global Delivery Services Limited
Job LocationNoida
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaNetwork / System AdministrationGeneral / Other Software
EmploymentTypeFull-time

Job Description

    Req ID: 175542 NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Network Support Analyst to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).
    • Provide top quality technical support, troubleshooting of Information Technology networks and PBX Systems and ancillary equipment such as voicemail.
    • Work remotely with end-users and technicians, diagnose and recommend solutions leading to resolution of various issues arising on Avaya Aura S8500, S8720, S8300, S8800 media servers, G650, G700, G450, G350 gateways and Avaya communication Manager.
    • Hands on experience with troubleshooting Call Quality and call routing issues using Wireshark.
    • Excellent understanding of SIP and H.323.
    • Ability to read and understand list trace and Message sequence trace.
    • Document in detail all site information, troubleshooting steps, and time reporting in Customer Relationship Management Systems.
    • Strong technical knowledge in the following areas: IP Networking; VoIP; TCP/IP; Linux Operating Systems; and telephony technologies
    • Networking and CRM tools Service Now
    • Remote support experience
    • Checking backups
    • Analysing error log
    • Proactive system health checks
    About NTT DATA Services NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100. NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team. Job Segment: Help Desk, Information Technology, Network, Consulting, Telecom, Technology ,

Keyskills :
customer relationship managementasapcontrollersit servicesincident managementavaya auracall quality

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