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| Job Location | Noida |
| Education | Not Mentioned |
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| Industry | IT - Software |
| Functional Area | Statistics / Analytics |
| EmploymentType | Full-time |
Avaya Support of CM, ACS, SM, SMGR, CMAlarm handling: CM, ESS, LSP, Port Networks, TN Cards.Logs Analysis: ECSBasic NetworkingCommunication Manager is important.AES, SMGR, SM, SIP and H.323 Protocol.Responsibilities:Deliver remote service and support to customersWork in shiftsInteract with customers to provide response to inquiries, concerns, and requestsGather customer s information and determine the issue by technically evaluating and analyzing the symptomsFollow standard processes and proceduresIdentify and resolve engagement issues, independently to the extent possible, only escalating issues as appropriate.Accurately process and record call transactions using designated tracking software;Follow up and make scheduled call backs to customers where necessaryStay current with system information, changes and updatesPrepare Knowledge base articles post issue resolution / Standard operating procedures for repeat activities.Requirements:In-depth Knowledge in supporting and handling AACC and CMTroubleshooting and log file analysisAdministration and Support of various flavors of AACCAble to solve a wide range of basic to complex problems with general guidanceManaging EscalationsHave good understanding of integrations with other adjuncts for these productsHelp Desk, Information Technology, Network, Consulting, Cloud, Technology,
Keyskills :
ciscocontrollers standard operating proceduresit services data servicesknowledge base network supportbusiness process