| Hyderabad Jobs |
| Banglore Jobs |
| Chennai Jobs |
| Delhi Jobs |
| Ahmedabad Jobs |
| Mumbai Jobs |
| Pune Jobs |
| Vijayawada Jobs |
| Gurgaon Jobs |
| Noida Jobs |
| Hyderabad Jobs |
| Banglore Jobs |
| Chennai Jobs |
| Delhi Jobs |
| Ahmedabad Jobs |
| Mumbai Jobs |
| Pune Jobs |
| Vijayawada Jobs |
| Gurgaon Jobs |
| Noida Jobs |
| Oil & Gas Jobs |
| Banking Jobs |
| Construction Jobs |
| Top Management Jobs |
| IT - Software Jobs |
| Medical Healthcare Jobs |
| Purchase / Logistics Jobs |
| Sales |
| Ajax Jobs |
| Designing Jobs |
| ASP .NET Jobs |
| Java Jobs |
| MySQL Jobs |
| Sap hr Jobs |
| Software Testing Jobs |
| Html Jobs |
| Job Location | Noida |
| Education | Not Mentioned |
| Salary | Rs 3.5 - 7 Lakh/Yr |
| Industry | IT - Software |
| Functional Area | Statistics / Analytics |
| EmploymentType | Full-time |
Req ID:104743 NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Network Support Analyst to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).Avaya Support of CM, ACS, SM, SMGR, CMAlarm handling: CM, ESS, LSP, Port Networks, TN Cards.Logs Analysis: ECSBasic NetworkingCommunication Manager is important.AES, SMGR, SM, SIP and H.323 Protocol.Responsibilities:Deliver remote service and support to customersWork in shiftsInteract with customers to provide response to inquiries, concerns, and requestsGather customer s information and determine the issue by technically evaluating and analyzing the symptomsFollow standard processes and proceduresIdentify and resolve engagement issues, independently to the extent possible, only escalating issues as appropriate.Accurately process and record call transactions using designated tracking software;Follow up and make scheduled call backs to customers where necessaryStay current with system information, changes and updatesPrepare Knowledge base articles post issue resolution / Standard operating procedures for repeat activities.Requirements:In-depth Knowledge in supporting and handling AACC and CMTroubleshooting and log file analysisAdministration and Support of various flavors of AACCAble to solve a wide range of basic to complex problems with general guidanceManaging EscalationsHave good understanding of integrations with other adjuncts for these productsAbout NTT DATA ServicesNTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100. NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.Job Segment: Help Desk, Information Technology, Network, Consulting, Cloud, Technology ,
Keyskills :
incident managementasapbasiccontrollersstandard operating proceduresit servicesdata servicesknowledge basenetwork supportbusiness processissue resolutioninformation technologycisco