hireejobs
Register for Job
Hyderabad Jobs
Banglore Jobs
Chennai Jobs
Delhi Jobs
Ahmedabad Jobs
Mumbai Jobs
Pune Jobs
Vijayawada Jobs
Gurgaon Jobs
Noida Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

New posting for - Planning & Scheduling Senior Associate

3.00 to 5.00 Years   Noida   11 Nov, 2022
NTT Global Delivery Services Limited
Job LocationNoida
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    Real Time Monitoring & SchedulingResponsibilities:
    • Monitors incoming queues and ensures representatives are available for support.
    • Monitors queue to determine appropriate resource allocation to meet service level goals.
    • Determines queue personnel needs during times of heavy call volume.
    • Uses Workforce Management tools to Schedule and optimize customer service representatives.
    • Exception authorization to ensure schedule adherence tracking.
    • Analyzes historical performance data to identify trends (associate behavior, call volume, activities, etc.)
    • Escalates issues that may impact the business ability to manage call volume.
    Requirements:
    • Typically requires 3-5 years of relevant experience.
    • Knowledge and understanding of contact center tools and systems, policies, procedures, call flow and routing.
    • Strong data analysis skills.
    • Verbal and written communication skills.
    • Preferred knowledge of using Workforce Management Tools like Verint, Aspect, Blue Pumpkin & Calabrio.
    • Proficiency in Microsoft Office.
    • Must be available to work 24*7.
    Job Segment: Scheduler, Administrative ,

Keyskills :
customer relationsinsurancequalitysalesmiscall flowblue pumpkindata analysisservice levelcontact center

APPLY NOW

New posting for - Planning & Scheduling Senior Associate Related Jobs

© 2019 Hireejobs All Rights Reserved