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| Job Location | Noida |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
Your Opportunity
OnVUE Technical Support Coordinator
Teams are based in Bloomington, Minnesota, and Noida, India
Regular full-time position working 40 hours per week
Open available shifts will include evening and/or weekends
SCOPE AND IMPACT OF JOB
Working closely with candidates, greeters, and proctors, the OnVUE Technical Support Coordinator acts as the escalation point for candidates who experience technical issues during the OnVUE exam process. Escalations include both live troubleshooting and post-issue research within the Pearson VUE case management system.
PRIMARY RESPONSIBILITIES
Technical Support and Troubleshooting
Act as a live escalation point for OnVUE candidates, greeters, and proctors in need of technical assistance regarding a candidate s ability to connect to and complete their exam
Engage with internal Pearson VUE teams (such as Product, Development, and Operations) on problems that arise
Provide patient, thorough, high touch support to candidates, conveying our goal of successful exam completion
Issue Identification and Resolution
Research and resolve OnVUE candidate cases in Pearson VUE case management system
Track and report on common candidate questions, concerns, and challenges; proactively identify details and impact of recurring issues
Assist with communicating to the business on opportunities for product improvement and streamlining of the candidate experience
Education and Experience
Minimum High School Diploma or Equivalent
Bachelor s Degree preferred or equivalent work experience
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Keyskills :
technical supportcustomer servicemicrosoft officecustomer relationsnetworkingms officetime managementmanagement systemconflict managementtechnical assistanceissue identificationcase managementexcelresearchbusinessconflicteducationmanageme