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Operation Service Lead

6.00 to 10.00 Years   Noida   30 Nov, 2022
Sopra Group
Job LocationNoida
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    Years of Experience: 6-10 years Job Purpose The Change Executive is responsible for planning, tracking, reporting, and executing activities relevant for change & configuration items in the project according to the Change / Configuration Management process.Change Executive is responsible for-
    • Supporting and operationalise the change management activities within a structured process framework.
    • Developing change plans for projects and/or change initiatives.
    • Evaluating the impact of planned change.
    • Identifying risks and developing risk mitigation tactics.
    • Identifying and managing anticipated resistance to change.
    • Leading change management work streams with a structured methodology / process.
    • Supporting development of communications relevant to change initiatives.
    • Defining success metrics and measuring performance against these.
    • Providing reporting and other updates to management and project teams.
    • Preparing change management strategies to reduce expenses, increase revenue, and maximize efficiency.
    Key responsibilities and accountabilities:Building and maintaining the Consolidated Change Schedule: Integrating new changes into the existing change schedulePublish all the prescribed reports/dashboards as per the defined timelines. Own and drive Change Mgt Matrices like no of change failures, % of Change causing Incidents, % unauthorized changes, rolled back changes etc.Facilitate/assist resolving conflicts in the schedule and negotiating adjustments with the relevant parties.Handling schedule slips, and escalating the appropriate parties as required to recover the schedule.Conducting change meeting(s), where affected parties are notified, that changes are scheduled, approved, rejected, etc.Document final approval or rejection of a change that requires CAB (Change Advisory Board, or Change Approval Board) approvalCommunicating changes that have been identified as having pervasive impacts to the Change Controller and other Change Coordinators in their Geography / RegionReviewing failed and cancelled changes to identify the cause for the failure or cancellation to ensure that no outstanding issues exist that require additional attention and ensuring that those issues are resolved/addressed by the appropriate individuals or raise a problemEnsuring the Change Owner documents in the change record, for all Critical and Major changes, all required business and technical assessment information including where the business and technical assessment documentation/form can be located, the date/time the assessments took place and the attendees who participated in the assessment.Acting as point of escalation for day-to-day schedule slips as required to bring the change back on scheduleCommunicating inefficiencies and deficiencies related to the process to the process ownerAssisting in the resolution of change assignment issues, as required.Resetting approvals on change records.Monitor that Change Records are completed within criteria.Monitor that incidents encountered during the implementation of a change are properly documented in the change record.
    • Plans, tracks, and reports Change & Configuration Management (C&CM) related issues for the project.
    • Drives configuration items along their life cycle.
    • Tracks change request status and life cycle.
    • Audits Change and Configuration databases periodically and for each release.
    • Prepares and maintains change & configuration project management plan.
    Nice to haveITIL V4 OR Service Transition (v3) or ITIL 4 Specialist- Create, Deliver and Support (CDS),

Keyskills :
sladeliveryservice deliveryfocusprocess engineeringenvironmental impact assessmentdrive changerisk mitigationchange management

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