Operations Analysis Specialist

Job Description

Operations Analysis SpecialistDepartment OverviewThe Environmental and Commodity Solutions department is responsible for the successful operations of the Environmental Registry, Commodity Tracker and Auctions Platform. Our Registry product supports 27 environmental programs across carbon, water and biodiversity. The Registry tracks assets through their life cycle i.e., Issuance, transfer and retirement). Additionally, we provide auction and customized environmental infrastructure solutions to our clients. Commodity Tracker supports clients with their trading operations of physical commodities. By transforming unstructured inventory documents into structured data, we introduce efficiencies by automating workflows and reduce the risk associated with holding physical assets. Launched in 2017 to support base metals and recently expanded to cover grain, Commodity Tracker continues to evolve to support client needs. The integrity and robustness of our infrastructure and operational processes are the most critical element in the business.Position summaryThe Commodity Operations Analyst role is of a critical nature. It has responsibility for the on-going integrity of our Environmental Registry and Commodity Tracker products. For the Environmental Registry, this includes implementation of appropriate processes and controls, review and authorization of environmental projects and credit issuances (according Standards Rules), review and authorization of transfers and retirement of credits, facilitation of accounting processes; client liaison and support services. For Commodity Tracker, responsibilities include document classification and the quality assurance of our digitization processes, which feeds continual improvement in our machine learning.This is an exciting opportunity for an eager and enthusiastic candidate to acquire knowledge in an environmental and physical commodities space and be involved in the design and implementation of processes around our products. He/She will work closely with other functions within the firm Product Management, Business Analysis, Technology, and Quality Assurance to ensure that our environmental products is of a premium quality. He/She will be responsible for executing the operational procedures and processes for the environmental programs hosted on our platform.Duties & accountabilities

• Provide first-line support services (telephone and email) to customers. Support may require assistance to customers in their use of the system, entering accounts, issuances, transfers and retirement of credits, and other related data inquiries.
• Assist in the review of processes, operational procedures, workflows and documentation requirements. Provide input and feedback in the design and on-going revision of our processes.
• Complete understanding of registry processes and Includes checking validity of credits and authorization in the system for all issuances, transfers and retirement transactions.
• Understanding customer registry activity and corresponding contract agreements in order to assist the team in monthly and ad-hoc invoice billing. The role also gives candidate the exposure to the invoicing system and related processes, including reconciliation of credits across registries, levy reconciliations, etc.
• Training of registry customers on-line and in person. Development of appropriate training materials and presentations.
• Establish and maintain relationships with key registry customers
• Participate in regularly occurring scheduled meetings with key contacts on the environmental programs that we host on the registry
• Provide support on special projects which may include assistance in assembling content for request-for-proposals, critiquing & editing RFP content
• Ensuring timely completion of quality assurance on physical inventory documents

Education and experience

• Bachelor s or Master s Degree any discipline
• Must have excellent computer skills---MS Word, Excel, PowerPoint, Outlook; MS Project Plan and Visio a plus
• Working in an operational environment with a focus on customer service; 1 to 3 years of experience

Commercial awarenessExposure to environmental or commodity markets is a plusManagement requirementsN/APersonal competenciesPersonal impactThe successful candidate will bring a strong work ethic, attention to detail, and personal commitment to the role; enthusiastic and willing to learn. They should be client-service oriented and be able to work independently and efficiently in an unsupervised environment.CommunicationExcellent written and verbal communication skills in EnglishTeamworkMust be a proactive team player-----------------------------------------------Inclusion and diversity are critical to the success of IHS Markit, and we actively encourage applications from people of all backgrounds. We are committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, status as a protected veteran, or any other protected category. For more information on the many ways in which we enthusiastically support inclusion and diversity efforts for both candidates and employees, please access our Inclusion & Diversity Statement here .We are proud to provide reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with IHS Markit and need special assistance or an accommodation to use our website or to apply for a position, please contact or call +1 212 849 0399. Determination on requests for reasonable accommodation are considered on a case-by-case basis. This contact information (email and phone) is intended for application assistance and accommodation requests only. We are unable to accept resumes or provide information about application status through the phone number or email address above. Resumes are only accepted through the online application process, and only qualified candidates will receive consideration and follow-up.IHS Markit maintains a substance-free workplace; employees may be asked to submit to a drug test (where permitted by law). In addition, as a federal contractor in the United States, the company participates in the E-Verify Program to confirm eligibility to work.For information please click on the following links:IHS Markit Business Code of Conduct Right to Work EEO is the Law EEO is the Law Supplement Pay Transparency-----------------------------------------------Current ColleaguesIf you are currently employed by IHS Markit, please apply internally via the Workday internal careers site.,

Keyskills :
base metalscode of conductsupport servicesclient liaisondrug free workplacems projectcustomer serviceitem response theorylife cyclespecial project