Operations Mgr- Noida

Job Description

Leading Fintech MNC requires Manager- Operations - NoidaOne of our client a leading IT/ Technology MNC(headquartered in Dubai) has embarked on a journey to create a very unique offering in the Customer Loyalty space. We look to create an amazing experience for the users (of the bank). We are among the largest and leading providers of Loyalty solution in the Middle East Region with our platform. The seemingly small but highly experienced team has been instrumental is creating a world class loyalty solution that we offer to Banks. We have also launched Gift Card Programs for prestigious names like Dubai Mall, Samsung that allows users to have physical/digital Gift Cards.We are now experiencing a high growth and are looking to expand our team to add to the strength in product development, quality assurance. We work in the best of breed of technology and provide a extremely good learning path in areas of programming, automation, testing, security, data handling/analytics, mobile and cloud.We are looking to expand our team with people who would like to be part of a fast spaced growing company.We are looking out for Business Operations Manager for our client office in Noida.PFB THE JD AND DETAILS1) Client - Leading Fintech MNC 2) Role - Manager- Business Operations3) Experience-- over 5 years in managing operations in IT/ ITES/Similar set up4) Qualification- Graduate5) Joining- Maxim,um 30 daysTHE JD is as follows--The client is (headquartered in Dubai)is among the largest and leading providers of Loyalty solutions in the Middle East Region. The young but highly experienced team has been instrumental in creating a world class loyalty solution that we offer to Banks. We are now experiencing a high growth and are looking to expand our team to strengthen our Operations team . We work in the best of breed of technology and provide an extremely good learning path in areas of programming, automation, testing, security, data handling/analytics, mobile and cloud. We are looking to expand our team with people who would like to be part of a fast spaced growing company. We are looking for Operational professional.Role DescriptionThe Operations Manager (OM) will manage day to day operational activities of our key business clients by following proven processes to nurture the business accounts. The OM will conduct high-level conversations with senior executives about their business, their problems, and their operations. The successful candidate will be a strongly self-motivated and driven individual who is goal-oriented, methodical, and tenacious, and can effectively interact with a team. The role involves managing merchant relationships, program implementation and managing internal stakeholders.Experience- 5- 9 years of relevant experienceEducation- Graduate. MBA Qualification is preferred.Role:-Manage all the required operational activities. Ensure that our processes and procedures are followed smoothly, and timelines are met.-Leading continuous improvement initiates, identify inefficiency, streamline processes and implement best practices across to drive operational excellence.-Evaluate current workflows to identify areas of improvement, implement changes to enhance efficiency and ensure scalability-Develop tools and processes for existing clients such as the tracking and delivery of commitments, & metric reporting.-Orchestrate discussions with senior execs around their business needs. Collaborate with internal and external stakeholders to ensure operational excellence and alignment with goal.-Own end-to-end communication and resolution with partners and internal support team to solve queries and ensure seamless operations.Requirements:-The ability to write succinct, crisp emails and a great phone manner-Proficient in Excel, and Excellent written and oral communication skills.-Fluent in English. Additional language proficiency desired.-Knowledge of programming language will be an added advantageLocation:-Development Center: NoidaIf the position interests you and you find a fitment kindly share your cv athidden_emailor contactRajat- hidden_mobileKindly share the following detailscurrent ctc n notice periodRelevant experience in Managing operationsOpen to work in NoidaTeam size managedOpen to jojn in 15 daysQualification

Keyskills :
fintechbusinessoperationsserviceclientmanager