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Quality Analyst

3.00 to 5.00 Years   Noida   03 Jan, 2023
HAPPY SQUARE OUTSOURCING SERVICES PRIVATE LIMITED
Job LocationNoida
EducationNot Mentioned
SalaryRs 3.0 - 5 Lakh/Yr
IndustryEducation / Training
Functional AreaQuality (QA-QC)
EmploymentTypeFull-time

Job Description

    URGENT HIRING for Quality AnalystEmail ID: hidden_emailContact : hidden_mobileWe are looking for an innovative and experienced Quality Analyst to join our team. The Quality Analyst is responsible for judging and conducting call Quality checks and execution of plans for successful implementation of policies. The successful candidate will work closely with different teams to understand call parameters based on requirements and recommend changes to help grow the team and revenue for the organization. To be successful as a Quality Analyst you should be able to demonstrate strong attention to detail and have analytical and problem-solving abilities. The ideal candidate must be able to interpret and implement quality assurance standards and provide accurate and comprehensive Job Description & Skills: - Audit Pre-recorded calls & live calls along with cross-checking the end-to end details on respective Tickets. Analyse quality process and procedure to ensure it meets process requirements. Meeting daily, weekly and monthly audits analysing short- and long-term development plans. Ensuring that the counsellors should follow proper pitch as per guidelines to meet minimum quality standards. Perform quality checks and perform Mock calls for freshers to improve performance.Providing periodic feedback to agents and to their reporting manager for scope of improvement. To identify gaps and rectify them by sharing feedback and conducting refresher sessions with agents to improve quality of calls. Conducting Case Studies for critical cases as per requirements for mitigating losses Closely monitoring quality parameters as per needs and share ideas to improve quality standards. Required Skills: - Should be well versed with MS Office (Word, Excel, PowerPoint) & Office 365. Should have excellent communication/Writing skills (Hindi and English is must) Good Analytical skills. Should have knowledge about all 7 QC Tools (Pareto, Histogram etc).

Keyskills :
paretoms exceloffice 365ms wordanalytical skillsms powerpointhistogram

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