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Quality Analyst and Trainer

1.00 to 2.00 Years   Noida   08 Nov, 2019
AEROLITH BUSINESS PRIVATE LIMITED
Job LocationNoida
EducationNot Mentioned
SalaryRs 1.5 - 3.0 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Service (International)
EmploymentTypeFull-time

Job Description

We are looking for suitable candidates for the position of Quality Analyst and Trainer .You can call on the below number to schedule the interview,mention Shrishti Mehta as reference on your resume and call on 9821439359.Interview Location : B-113, Sector-64, Noida- 201301 (Nearest metro Station- Noida Sec 59)Walk-in time : 5 PM - 8 PM

  • Quality Analyst: AQuality Analysthas to identify areas of service improvements and developing programs that improve the overallqualityof the customers experience while interacting .The primary task of theQuality Analystis call monitoring and providing actionable insight. Were looking for individuals that are ready for a challenge, willing to jump in and be a team player and able to make a difference.
  • Customer Service Trainer responsibilities include facilitating on-the-job coaching, organizing training sessions for new hires and also to educate our support, sales and customer service teams
Profile: - Quality AnalystExperience required for the Job:- 1 2 years in International Call CenterSalary: - 20K to 25KShift Timing: - 6:30 PM TO 4:30 AMJob Location: - Sector 64 NoidaJOB DESCRIPTION
  • The QA needs to monitor outbound call responses to assess associates demeanor, customer service performance, and conformity to company policies and procedures.
  • Performs call monitoring and provides trend data to site management team.
  • Uses quality monitoring data management system to compile and track performance at team and individual level.
  • Participates in customer and client listening programs to identify customer needs and expectations.
  • Coordinates and facilitates call calibration sessions for Business Associate.
  • Provides feedback to call center team leaders and managers.
  • Prepares and analyzes internal and external quality reports for management staff review.
  • Perform other duties as assigned.
  • KNOWLEDGE, SKILL SET & QUALIFICATIONS REQUIRED 1-2 years International Call Center Experience.
  • Bachelor Degree a plus.
  • Excellent verbal, written and interpersonal communication skills.
  • Outstanding customer service skills and dedication to providing exceptional customer care.
  • Must be self-motivator and self-starter.
  • Focus on quality and customer service.
  • Exceptional listening and analytical skills.
  • Solid time management skills.
  • Must be able to effectively deal with people at all levels inside and outside of the Company.
  • Creative ability.
  • Writing proficiency
  • Ability to multitask and successfully operate in a fast paced, team environment
  • Must adapt well to change and successfully set and adjust priorities as needed
  • Must be proficient with Microsoft Office (intermediate Word, basic Excel)
  • Training new candidate for projects and also verifying leads when needed.
  • Ensure new hires take on basic sales training courses, including communication and process training.
  • Identify individual and team skills gaps
  • Liaise with managers and encourage on-the-job coaching (e.g. how to handle difficult client cases)
  • Maintain updated records of training curricula and material
Working Days- 5 days, Saturday Sunday fixed offHiring Process : Face to Face InterviewShrishti Mehta|HR Executive Contact No.- +91-9821439359 E-MAIL: info@aerolith.inWebsite: www.aerolith.in
  • Job Location: Noida
  • Start Date: 01-Nov-2019
  • End Date: 06-Feb-2020

Keyskills :
calibration quality auditing ustomerrelations trainingleadership trainemployees salesworkshops qualityanalysis trainingprograms trainnewemployees testcases

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