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Relationship Manager

0.00 to 4.00 Years   Noida   01 Feb, 2023
Lynchpin HR Hiring For Lynchpin HR - Client
Job LocationNoida
EducationNot Mentioned
SalaryRs 2.0 - 3.5 Lakh/Yr
IndustryInternet / E-Commerce
Functional AreaCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

    Greetings from Lynchpin HR!We have URGENTHiring forCustomer Service Representativein Noida Location.JOB DESCRIPTIONCustomer Service Representative Responsibilities:Briefing customers about the website and portal.Maintaining a positive, empathetic, and professional attitude toward customers at all times.Responding promptly to customer inquiries.Communicating with customers through various channels.Acknowledging and resolving customer complaints.Knowing our portals inside and out so that you can answer questions.Processing orders, forms, applications, and requests.Keeping records of customer interactions, transactions, comments, and complaints.Inform customers about new features and functionalitiesCommunicating and coordinating with colleagues as necessary.Providing feedback on the efficiency of the customer service process.Gather customer feedback and share with our Product, Sales and Marketing teamsEnsure customer satisfaction and provide professional customer support.Requirements and skillsExperience as a Customer Support Specialist or similar CS roleFamiliarity with our industry is a plusExperience using help desk software and remote support toolsUnderstanding of how CRM systems workExcellent communication and problem-solving skillsMulti-tasking abilitiesPatience when handling tough casesIndustry -EcommerceQualification -GraduateGender -FemaleExperience -0 to 2 YearsSalary -Depend on ExperienceLocation -Noida Sector 64INTERESTED Candidate Kindly Share Your Update CV with Current and Expected CTC and Minimum Notice Period.

Keyskills :
salesclient supportclient relationship managementtelemarketingpresalesclient servicingcustomer caredemonstrationcustomer service

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