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Remote Support Engineer

0.00 to 3.00 Years   Noida   20 Jul, 2019
Job LocationNoida
EducationNot Mentioned
Salary< Rs 50,000 - 2.0 Lakh/Yr
IndustryIT - Hardware / Networking
Functional AreaTechnical Support / Helpdesk
EmploymentTypeFull-time

Job Description

Job Profile: Remote Support EngineerLocation: NoidaCTC: 2.07 LPAShould be graduate and having minimum 1 Year of experience in relevent profileShould have good communication SkillsJD:

  • Serve as the first point of contact for customers seeking technical assistance over the phone or email
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Determine the best solution based on the issue and details provided by customers
  • Walk the customer through the problem-solving process
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on IT products or services
  • Record events and problems and their resolution in logs
  • Follow-up and update customer status and information
  • Pass on any feedback or suggestions by customers to the appropriate internal team
  • Identify and suggest possible improvements on procedures
HR ExecutiveAyushi (9910398476)

Keyskills :
troubleshootingemoteaccessremotesupport

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