Hyderabad Jobs |
Banglore Jobs |
Chennai Jobs |
Delhi Jobs |
Ahmedabad Jobs |
Mumbai Jobs |
Pune Jobs |
Vijayawada Jobs |
Gurgaon Jobs |
Noida Jobs |
Hyderabad Jobs |
Banglore Jobs |
Chennai Jobs |
Delhi Jobs |
Ahmedabad Jobs |
Mumbai Jobs |
Pune Jobs |
Vijayawada Jobs |
Gurgaon Jobs |
Noida Jobs |
Oil & Gas Jobs |
Banking Jobs |
Construction Jobs |
Top Management Jobs |
IT - Software Jobs |
Medical Healthcare Jobs |
Purchase / Logistics Jobs |
Sales |
Ajax Jobs |
Designing Jobs |
ASP .NET Jobs |
Java Jobs |
MySQL Jobs |
Sap hr Jobs |
Software Testing Jobs |
Html Jobs |
Job Location | Noida |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | Legal |
Functional Area | Operations Management / Process Analysis |
EmploymentType | Full-time |
Operations planning Define process flowchart for the billing operations; Set annual plans, metrics, targets for the team; Conduct periodic reviews of operations and facilitate better coordination within the team; Set team KRAs, agree on measurement systems and help team define action plans; Drive collaboration with other teams - Operations, Finance, etc. for operational targets, processes and policies (such as variance acceptance levels, penalty and credit policies, credit assessment, etc.); Plan and oversee annual internal audit of systems and processes in the team in order to set effective processes and systems for seamless billing operations- Adherence to targets, budgets - Overall productivity of the team Billing management Drive and monitor regular operations of the team through monthly reports and dashboards; Identify areas of systemic improvement in the Order to Cash process; Discuss process issues in billing operations with the team; Address any escalations from subordinates / sales / legal teams (e.g. disputes with P&L implication, credit limit approvals, taxation charges, etc.); Collaborate with finance / sales for policy discussion on billing terms, etc.; Review SLAs for processes related to the function on a periodic basis; Lead review meetings with the team and discuss constraints, resolutions and processes; Review credit terms / contract terms with clients, etc. before approving the final bill in the system in order to ensure that laid down processes and guidelines are being followed.- TAT for billing processes - Accuracy of billing data - Weighted average pace to upload invoices on e-billing portal Client escalation management Engage with the client, in case of an escalation; Understand key issues / concerns regarding billing; Put forth own perspective on the issue / concern; Provide clarity / assurance on issue resolution; Direct team to prepare an action plan to address any issues / concerns; Seek inputs from the client on the plan; Track the progress on plan, provide support and resolve deadlocks in order to address client escalation with regard to the global billing process of CPA Global- Time taken to resolve client escalations - Feedback from the client Operational excellence Drive the culture of continuous improvement across systems and processes in the team; Identify new levers to increase productivity in the team; Review the Value Stream Maps prepared by the team; Encourage team to come up with new ideas / ways to enhance efficiency; Guide team to find ways to automate processes and systems in order to eliminate human effort an probability of error; Finalize the non-value adding steps and get a buy-in from team to remove those; Gather market intelligence on best market practices and drive efforts in imbibing them in the team processes in order to drive efficiency in day to day working- % enhancement in process efficiency People Management Identify, prioritize and deploy action items for competency development in the team; Engage with employees; Direct and guide team on departmental issues; Identify, groom, reward and develop high performers and future leaders and hand hold them in their career through developmental feedback; Challenge and motivate the team for their growth, ownership and responsibility; Resolve escalated conflicts and grievances; Set clear and objective goals for team and drive them towards the achievement in order to engage, retain and develop a committed and cohesive workforce.,
Keyskills :
people managementmeasurement systemsinternal auditcredit assessmentoperations planningincrease productivityescalation managementbilling processissue resolutionmarket intelligence