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| Job Location | Noida |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Consumer Durables / Electronics |
| Functional Area | Sales / BD |
| EmploymentType | Full-time |
Full time MBA degree from a reputed college is must Audit Call Center operations on daily basis Ensure all processes and policies are followed Ensure that established SLAs and KPIs for the process are achieved monthly. Responsible for developing processes to ensure achievement of metric goals. Develop the KPIs for Managers, Team Leaders, Trainers and Agents, and ensure action plans are consistently followed for staff who do not meet performance targets. To actively participate in providing feedback (positive and negative) in regards to policies, processes and customer feedback on a regular basis to ensure relevancy and customer-focused Provide monthly reports and any other reports that may be required to management,
Keyskills :
financesales ltdmis accountancycall center operations call centermonthly reports slas