Senior Manager - E-Billing

Job Description

Ideas change the world. Help us change the way the world manages them.

Operations Planning :

• Define process flowchart for the billing operations; Set annual plans, metrics, targets for the team;
• Conduct periodic reviews of operations and facilitate better coordination within the team; Set team KRAs, agree on measurement systems and help team define action plans;
• Drive collaboration with other teams - Operations, Finance, etc. for operational targets, processes and policies (such as variance acceptance levels, penalty and credit policies, credit assessment, etc.);
• Plan and oversee annual internal audit of systems and processes in the team in order to set effective processes and systems for seamless billing operations
• Adherence to targets, budget
• Overall productivity of the team

Billing Management:

• Drive and monitor regular operations of the team through monthly reports and dashboards; Identify areas of systemic improvement in the Order to Cash process;
• Discuss process issues in e-billing operations with the team; Address any escalations from subordinates / sales / legal teams (e.g. disputes with P&L implication, credit limit approvals, taxation charges, etc.);
• Collaborate with finance / sales for policy discussion on billing terms, etc.; Review SLAs for processes related to the function on a periodic basis;
• Lead review meetings with the team and discuss constraints, resolutions and processes; Review credit terms / contract terms with clients, etc. before approving the final bill in the system in order to ensure that laid down processes and guidelines are being followed
• SLA & KPI s
• Accuracy in details
• Reports

Client escalation management:

• Engage with the client, in case of an escalation; Understand key issues / concerns regarding billing; Put forth own perspective on the issue / concern;
• Provide clarity / assurance on issue resolution; Direct team to prepare an action plan to address any issues / concerns; Seek inputs from the client on the plan;
• Track the progress on plan, provide support and resolve deadlocks in order to address client escalation with regard to the global billing process of CPA Global

Operational excellence:

• Drive the culture of continuous improvement across systems and processes in the team; Identify new levers to increase productivity in the team;
• Review the Value Stream Maps prepared by the team; Encourage team to come up with new ideas / ways to enhance efficiency;
• Guide team to find ways to automate processes and systems in order to eliminate human effort an probability of error; Finalize the non-value adding steps and get a buy-in from team to remove those;
• Gather market intelligence on best market practices and drive efforts in imbibing them in the team processes in order to drive efficiency in day to day working

People Management:

• Identify, prioritize and deploy action items for competency development in the team; Engage with employees; Direct and guide team on departmental issues; Identify, groom, reward and develop high performers and future leaders and hand hold them in their career through developmental feedback;
• Challenge and motivate the team for their growth, ownership and responsibility; Resolve escalated conflicts and grievances;
• Set clear and objective goals for team and drive them towards the achievement in order to engage, retain and develop a committed and cohesive workforce.

Ensure compliance with CPA Global s Code of Business Ethics and Corporate Conduct

Eligibilty Criteria

• B. Com Graduate with Masters in Finance (desired) with minimum 50% score throughout education
• Minimum 10 years of experience in various Billing / O2C domain
• Experience on working on various portal for submission on invoices, need to e-billing experience
• Experience of managing key accounts / services billing for the organization
• Experience in end to end AR module & have should know impact from GL side
• Should have team Management experience of more than 6 years

Keyskills :
monthly reportsissue resolutionorder to cashfinanceaccountancykey accountscredit assessmentincrease productivityteam managementmisbusiness ethicsmeasurement systemssalesmarket intelligencevalue stream mapsoperations planningbilling process