Senior Manager - Facility Operations

Job Description

Senior Manager - Facility OperationsKey Responsibilities:Operations Management* Oversee end-to-end facility management operations including soft services, hard services, transport, and vendor management.* Ensure uninterrupted operation of critical building systems such as HVAC, electrical, plumbing, fire & life safety systems.* Develop and implement preventive and predictive maintenance programs.* Drive operational excellence through SOPs, audits, and continuous improvement initiatives.Client Relationship Management* Act as the primary point of contact for key clients.* Conduct regular governance meetings and present operational performance reports.* Ensure achievement of client satisfaction and retention targets.* Manage escalations and ensure timely resolution of issues.Team Leadership* Lead and mentor facility managers, engineers, supervisors, and support staff.* Establish performance objectives and conduct periodic reviews.* Drive employee engagement, training, and capability development.Financial Management* Manage operational budgets, cost controls, and profitability of assigned accounts.* Review monthly P&L, revenue, and expense performance.* Identify opportunities for cost optimization and value engineering.* Ensure timely billing, collections, and vendor payments.Vendor & Contract Management* Manage service providers and contractors to ensure compliance with SLAs and KPIs.* Conduct vendor evaluations and performance reviews.* Negotiate contracts and ensure commercial effectiveness.Compliance & Risk Management* Ensure compliance with statutory requirements, labor laws, health & safety regulations.* Lead safety audits, emergency response planning, and business continuity initiatives. * Ensure adherence to ISO standards, ESG requirements, and client-specific compliance mandates.Projects & Transition Management* Lead mobilization and transition of new client accounts.* Support fit-out projects, office moves, and infrastructure upgrades.* Coordinate with internal and external stakeholders for seamless project execution.Qualifications:* Bachelors Degree in Engineering, Facilities Management, Business Administration, or related field.* MBA preferred.Experience:* 15-20 years of experience in Integrated Facility Management.* Experience managing large corporate campuses, IT parks, BFSI facilities, manufacturing sites, or commercial portfolios.* Exposure to multi-site operations and P&L management is preferred.

Keyskills :
facility operationsadministrationfacility servicesgeneral administration