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| Job Location | Noida |
| Education | Not Mentioned |
| Salary | Rs 6 - 12 Lakh/Yr |
| Industry | IT - Software |
| Functional Area | Technical Support / Helpdesk |
| EmploymentType | Full-time |
We have opening for below positionPosition :Senior Support Engineer L2Salary : 10-12 lacExperience :6-10 yearsLocation :NoidaRequirement :Position Summary:Seeking Managed Services L2 Support Engineer/Senior Engineer for IoT projects. This role isresponsible for supporting managed services & application/product support for IoT projects.Duties & Responsibilities: Investigate the issue and Provide Resolution (where is the issue device/connectivity/platform/application layer) Application & Platform Performance Monitoringo Identify, categorize, prioritize, diagnose, route, track, and close the alarms raisedby monitoring toolsRecreate and verify complex performance and environmental issues with full access to theproduction environment To identify, troubleshoot and solve incidents within SLA timelineso Log Analysis of the issues reportedo Update tickets recent status and progress on ticketing toolo Raise a bug for issue in application functionality where a code fix might be neededo Triaging of Mobile App issues on both Play Store & App Store Web App issues Platform(AWS) issues Proposing solution to recurring incidents Proposing some new enhancements in existing solution Service Mgmt. Reportingo Status Tracking & Reporting Continuous Service Improvemento Process Management & Improvement Managing the Production AWS platform & applications deployed along with the E2Emonitoring of systems and data flow Incident Management Problem Management Change Management Risk Management Knowledge ManagementQualifications and Experience: Mandatoryo Bachelors degree in Electrical Engineering, Software Engineering, ComputerScience, Computer Engineering, or related Engineering discipline;o 4+ years of experience in L2 of managed services / application(mobile or web)supporto 1+ years of experience in the Smart/Connected Products & IoT workflow.o Hands on experience in Mobile OR Web App issues troubleshooting AWS platform or certified in AWS(Solution Architect/SysOps) Server-less/headless architecture Lambda, API Gateways, Kinesis, ElasticSearch, ElasticCache,Dynamo DB, Athena, AWS IoTLinux NoSQL Database(Dynamo DB preferred) Trouble ticketing tools(Jira Software & Jira Service Desk preferred)o Ability to differentiate between application & platform issues and proven trackrecord of taking them to closurePreferredo Hands on experience on New Relic and AWS Cloudwatch toolso Prior experience in operation support for IoT projects (50,000+ live devices) will bean added advantageo ITIL certificationo Experience in AWS Cloud IoT Core platformo L3 Support experience in addition to L2Skills and Abilities Required: Willingness to work in a 24X7 shifts environment Flexible to take short term travels on a short notice to facilitate the field trails & soft launchof products Excellent troubleshooting & analytical skills Highly customer-focused and always eager to find a way to enhance customer experience Able to pinpoint business needs and deliver innovative solutions Can-do positive attitude, always looking to accelerate development. Self-driven & committed to high standards of performance and demonstrate personalownership for getting the job done. Innovative and entrepreneurial attitude; stays up to speed on all the latest technologiesand industry trends; healthy curiosity to evaluate, understand and utilize newtechnologies. Excellent verbal & written communication skills
Keyskills :
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