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| Job Location | Noida |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Telecom / ISP |
| Functional Area | General / Operations Management |
| EmploymentType | Full-time |
24X7 intelligent monitoring for all services which include uplink, contribution, playout & video transport network. Helpdesk support to customers like complain logging, regular updates on open issues, outage notification. Incident management for Teleport operations. Logging proactive service incidents, based the service outage, NMS alarms or customer calls. Customer Call Resolution within norms as per Process KPIs & customer SLA. Responsible for customer communication for all on-air service outages, all scheduled activities at teleport end where on-air services are affected. First level troubleshooting of teleport network in order to restore the customer services which include all activities possible from NOC like encoder switching from NMS, decoder switching etc. Internal Escalations for Service Incidents and Approvals for change Management Requests as per severity matrix Continuous Satellite Spectrum monitoring using spectrum analysers. Layout setting, Alarm Configuration & monitoring for all available monitoring equipment s. Co-ordination with Airtel CFM team for all backhaul related issue. Coordinate with uplink for any issues observed in the received feeds. Coordinate with customer for proper delivery of feeds. Share Incident notification with Star team for any issues in Feeds,
Keyskills :
safetytroubleshootingmerspreventivemaintenancemechanicalchangemanagementincidentmanagementspectrummanagementransfvideotransp