hireejobs
Register for Job
Hyderabad Jobs
Banglore Jobs
Chennai Jobs
Delhi Jobs
Ahmedabad Jobs
Mumbai Jobs
Pune Jobs
Vijayawada Jobs
Gurgaon Jobs
Noida Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Shift Lead- Technical Service Desk

4.00 to 9.00 Years   Noida   09 Sep, 2021
AgreeYa Solutions, Inc
Job LocationNoida
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software,Network / System Administration
EmploymentTypeFull-time

Job Description

Essential Skills

  • 24x7 monitoring of alerts, on-call escalation, opening bridges.
  • CIM Critical Incident management, coordinating bridges, engaging resources, sending out and tracking updates of P1 incidents.
  • Management and oversight of offsite team from a Staff availability during P1/P2 issues, escalation management.
  • Produce reports and validation of SLA adherence on availability, System Performance, Problem tracking, etc.
  • Must have experience in Global Service Desk Management
  • Provide MS OS/Hardware/VPN/Network related solutions to end-user via Telephone/Email/Chat
  • Must have knowledge of ITSM tools (SNOW, EasyVista, Remedy) and ITSM processes like
  • Incident Management, Service Request Management, Change Request Management, SLA management, Call handling KPIs
Nice to have skills (Not Mandatory)
  • MS Windows OS, Server OS, Data Centre, Server Hardware, Networks, Monitoring Tools like Solarwind, SCOM, Tidal
Job description & KRA
  • Experience in providing technical support in IT Infrastructure services and End-user computing
  • Must have experience in Monitoring Tools
  • Must have experience in ITSM Tools like ServiceNow, EasyVista, Remedy.
  • Must have good communication skills (English language)
  • Must have good English writing skills
  • Must have experience in handling Global customers
  • Must have cross-culture competencies
,

Keyskills :
itiltechnical supportslareportingservice deskservice request managementit infrastructure servicesserver oswindows osdata centersla managementenglish writingmonitoring toolsit infrastructureincident managementcommunication skillsinfrastruct

APPLY NOW

Shift Lead- Technical Service Desk Related Jobs

© 2019 Hireejobs All Rights Reserved