hireejobs
Register for Job
Hyderabad Jobs
Banglore Jobs
Chennai Jobs
Delhi Jobs
Ahmedabad Jobs
Mumbai Jobs
Pune Jobs
Vijayawada Jobs
Gurgaon Jobs
Noida Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

SOC Engineer

5.00 to 7.00 Years   Noida   14 Aug, 2020
Ericsson India Global Services Pvt Ltd
Job LocationNoida
EducationNot Mentioned
SalaryNot Disclosed
IndustryTelecom / ISP
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

As the tech firm that created the mobile world, and with more than 54,000 patents to our name, we ve made it our business to make a mark. When joining our team at Ericsson you are empowered to learn, lead and perform at your best, shaping the future of technology. This is a place where youre welcomed as your own perfectly unique self, and celebrated for the skills, talent, and perspective you bring to the team. Are you in Come, and be where it beginsOur Exciting Opportunity :As an CEM Analyst- you are responsible for the coordination, management and execution of proactive and reactive maintenance activities that require a higher level of support that the one offered by the 1st Level Operations. This shall ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels!

  • We believe in trust we trust each other to do the right things.
  • We believe in creativity trying new things and learning from our mistakes.
  • We truly believe in happiness, we enjoy and feel passionate about what we do and value each other s technical competence deeply
You will:
  • Expertise in RAN and good knowledge of other NW nodes like SGSN, GGSN, SGW, PGW, PCRF, HSS
  • Responsible for solution implementations follow-up and for suggesting improvements that can lead to end-customer service improvement.
  • Responsible for coordinating problem resolution involving internal support groups, customers
  • Providing key insights related to defined use cases for different partners
  • Collate requirement from customer and communicate with GSC SOC team.
  • Interact with Customer Business/Marketing team W.r.t insights derived from SOC platform
  • Participate in weekly/Monthly SOC governance
  • Defining thresholds for various SKPI s.
  • Identification & preparation of Use cases on weekly basis.
  • Ensure SLA Fulfilment for all related activities.
  • Understand New Report requirements and/or change requests.
To be successful in the role you must have:
  • Solid understanding of Telecom network and domains
  • Solid understanding of Interfaces and CP/UP concept, Error codes,
  • Good knowledge of Technologies (2G,3G,4G) and IP
  • Knowledge of Call flows, Signaling and protocols
  • Working knowledge of SQL, PL/SQL
  • Expertise in MS Excel/Access, including VBA programming (to handle / develop custom reports)
  • Working level understanding on Tableau.
  • Flexible and responsive to changing work patterns and demands.
  • A thorough and methodical approach to work.
  • Developed skills in Interpersonal communication
Key Qualifications:Education: Bachelor s degree or higher in ECE, IT, CS or B.Tech.Minimum years of relevant experience: 5 years of relevant experience What s in it for you Here at Ericsson, our culture is built on over a century of courageous decisions. With us, you will no longer be dreaming of what the future holds you will be redefining it. You won t develop for the status quo, but will build what replaces it. Joining us is a way to move your career in any direction you want; with hundreds of career opportunities in locations all over the world, in a place where co-creation and collaboration are embedded into the walls. You will find yourself in a speak-up environment where empathy and humanness serve as cornerstones for how we work, and where work-life balance is a priority. Welcome to an inclusive, global company where your opportunity to make an impact is endless. What happens once you apply To prepare yourself for next steps, please explore here: https://www.ericsson.com/en/careers/job-opportunities/hiring-process,

Keyskills :
troubleshootingservice levelsupport groupsproblem resolutiontechnical competencemaintenance activities

APPLY NOW

SOC Engineer Related Jobs

© 2019 Hireejobs All Rights Reserved