Solution Consultant - North Americas

Job Description

Our CompanyChanging the world through digital experiences is what Adobe s all about. We give everyone from emerging artists to global brands everything they need to design and deliver exceptional digital experiences! We re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!The challengeThe Adobe TechComm solutions consultant will closely work with Adobe s sales team for Print & Publishing business unit with specific focus on Adobe s Technical Communication and documentation solutions, including our DITA CCMS. This position will be the primary point of contact for all customer demos, presentations, RFPs, and proofs of concept for Adobe s Technical communication solutions. The primary focus areas for this position are online /web demonstrations of Adobe s Technical Communication solutions and supporting the sales team on any technical queries. This role will be also provide support following demo engagements (customer proofs of concept) to ensure technical validation of Adobe solutions. This role may also include occasional travel for customer onsite meetings and represent Adobe Techcomm at industry events and conferences.What you ll do

• Work closely with Adobe s PPBU Sales Team to qualify prospects for product/solution fit, appropriately set delivery expectations.
• Act as the single point of contact for all customer presentations or demos pertaining to Adobe s Technical Communication product portfolio for our global inside sales team.
• Demonstrate the software by providing application examples and exhibiting its ease of use
• Advocate for the customer and serve as a liaison between customers and product management
• Evangelize Adobe Technical Communications solutions to audiences both inside and outside Adobe
• Identify and recommend partners in support of customer implementation projects
• Manage the post-demo engagement in support of technical validation and solution acceptance.
• Understand customer s business priorities to further articulate and present a solution to address the customer s needs.
• Creating sales presentations, customer facing collaterals, cheat sheets, sample projects (proofs of concept), and so on.
• Respond to customer technical requests for information (RFP/RFI), create sample projects, develop and plan conceptual solution presentations.
• Use in-depth product and business knowledge to provide technical expertise to customers.
• Assist the sales staff in assessing the potential application of company products to meet customer needs and prepare detailed product demonstrations.
• Occasionally provide technology guidance to new and potential partners and involvement in partner enablement.
• Occasionally, may be involved in demonstration of Adobe Solutions at Adobe seminars, events, and industry conferences.
• Periodically engage in sales enablement and new product release training for the sales team.
• Closely align with enterprise and territory account managers to understand business objectives and partner with the sales team to execute and deliver on those objectives.
• Make a conscious and consistent effort to keep updated with changing industry trends or nuances.

What you need to succeed

• Strong interpersonal skills and desire to work in a dynamic and fast-paced environment
• Bachelor s degree in a computer science or related technical discipline with a minimum 2-3 years of relative work experience (pre-sales/solutions consulting)
• Exceptional organizational, presentation, and communication (written and verbal) skills
• Ability to work autonomously, be self-motivated and a strong team player
• Experience working on Adobe FrameMaker, Robohelp, and other technical documentation tools.
• Experience with Adobe Experience Manager and related solutions
• Experience working with an enterprise DITA Component Content Management System (CCMS)and large-scale documentation projects.
• Experience of working on both structured and unstructured documentation projects.
• Working knowledge or sound understanding of technology such as HTML, DITA XML, XSLT, and related technologies.
• A flair for learning new technology and presentating it to customers
• Demonstrate excellent communication and troubleshooting skills along with a proactive, sales-oriented personality.
• Preference for candidates from consulting, tech support, pre-sales, and/or business development backgrounds.
• Experience presenting to customers virtually will be an advantage
• Ability to analyze technical situations and provide technical solutions and support.
• Willingness to travel occasionally and double up as a product evangelist.

,

Keyskills :
salessapconsultingproject managementcustomer relationsnew product releaseadobe experience managercontent management systemdita xmlinside salescustomer demoscomputer sciencesales enablement