Solution Manager

Job Description

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.The Customer Experience organization provides a common interface to customers including account and relationship management, acting as the voice of the customer internally and creating demand across our business groups. While bringing deep understanding of local markets for our customer, the CX organization ensures strong alignment between sales and delivery teams.To increase Nokia product and system solutions sales utilising wide experience in technologies with defined customers or prospects in sales and marketing support activities.Sales and marketing support via wide technical sub-system level expertise and internal/external business understanding. Provides solutions to the customer and demonstrates their value. A source of expertise for others in own product/sales area. Understanding client needs and identifying solutions to non-standard queries; actively creating business opportunities.Sales and marketing support at product and solutions level, providing standard solutions and offer material (SoCs, Configuration, standard pricing, solution description writing). Matching customer needs with NSN products/systems/services and translating solutions to provide clear customer value and benefits. Good understanding of e2e solutions and should be able to contribute in domian level solutions involving his / her technology area Having better sales insight, capable of adding value argumentation for product / solution offering to the end customer. Interface with PL and Regional sales teams for optimized solution Taking functional responsibility for teams deliverables & work on teams competance development Technology specialist and would help in devising and driving the technical solutions for a bid. Should be able to coach the solution engineers. No supervision and coaching needed. Participates as individual contributor as well as guides team for required contribution, usually with very good professional expertise. Makes decisions affecting own and teams work within set parameters, elevates others to delivery. Reviews priorities with supervisor. High personal or low collegial interaction. Accountable for quality and accuracy of own and overall delivery output. Responsible for contribution to teamwork. Errors may have impact on function/project/customer. Acts as a main point of contcat for NSN internal customers(sales reps. across sales regions) and solution engineers internally. Uses functionally specific knowledge. Performs day-to-day activities to meet departmental/project objectives. Applies commonly recognized concepts within their field of expertise. Shares knowledge with team or peers or have high collegial interaction. Raises innovative ideas.Variety of complex tasks within area of responsibility, Demonstrates initiative & contributes to problem solving. Acts with independence and discretion in routine matters. Makes decisions that affect own and teams work. Variety of complex tasks within area of responsibility. Demonstrates initiative & contributes to problem solving. Accepts responsibility for and demonstrates support for delegated decisions. Requires minimum supervision. Uses non standard approaches to resolving issues. Suggests improvements and seeks opportunities for innovation. Some collegial or consultant interaction. Performs and/or coordinates day-to-day activities to meet departmental/project objectives. Carries out root/cause analysis in more complex problems. Can develop and implement recommendations. Direct supervisory responsibilities for people. Carries out variety of complex activities according to plan within broader area of responsibility, analyses problems. Decision making typically according to established solutions.Understanding of OSS domain, TMN Model, eTOM, ITIL optional Exposure to EMS/ NMS system and applications and FCAPS functionality. Knowledge of Nokia (Nokia Solutions and Networks) NMS solution (NetAct) / Nokia EMS solution will have an added advantage.Hands-on with Pre-Sales experience on OSS solution preferable.Technical expert in own area of solution/product. Responsible for reviewing own work and colleagues.Makes decisions affecting own and teams work within set parameters, elevates others to delivery. Reviews priorities with supervisor. High personal or low collegial interaction. Accountable for quality and accuracy of own and overall delivery output. Responsible for contribution to teamwork. Errors may have impact on function/project/customer. Acts as a main point of contact for Nokia internal customers(sales reps. across sales regions) and solution engineers internally. Uses functionally specific knowledge. Performs day-to-day activities to meet departmental/project objectives. Applies commonly recognized concepts within their field of expertise. Shares knowledge with team or peers or have high collegial interaction. Raises innovative ideas.Variety of complex tasks within area of responsibility, Demonstrates initiative & contributes to problem solving. Acts with independence and discretion in routine matters. Makes decisions that affect own and teams work. Variety of complex tasks within area of responsibility. Demonstrates initiative & contributes to problem solving. Accepts responsibility for and demonstrates support for delegated decisions. Requires minimum supervision. Uses non standard approaches to resolving issues. Suggests improvements and seeks opportunities for innovation. Some collegial or consultant interaction. Performs and/or coordinates day-to-day activities to meet departmental/project objectives. Carries out root/cause analysis in more complex problems. Can develop and implement recommendations. Direct supervisory responsibilities for people. Carries out variety of complex activities according to plan within broader area of responsibility, analyses problems. Decision making typically according to established solutions. Accountable for quality, accuracy and efficiency of own and/or team achievements. Actions and errors can have program, project, functional impact. May have some financial accountability for own or the teams overall cost/OPEX/profitability which needs to be clearly defined as part of STP plans. Acts as the most senior point of contact for Nokia internal customers(sales reps. across sales regions) and solution engineers internally. Responds to standard and non-standard end-customer requests. Identifies products andor solutions to meet customer demands at an optimum profitability. Develops a solid customer and business understanding and uses this knowledge to focus own workCustomer Business Understanding Telecom Solution Writing Bid Management Proposal Management OSS domain level champion and good at consultative back end pre-sales Languages: English (business fluent) Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.Nokia has received the following recognitions for its commitment to inclusion & equality:
• One of the World s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark
• LGBT+ equality & best place to work by HRC Foundation
At Nokia, we act inclusively and respect the uniqueness of people.Nokia s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.Join us and be part of a company where you will feel included and empowered to succeed.Additional Information,

Keyskills :
salesbusiness developmentfinancesourcingaccountsvoice of the customerregional salessolution salescustomer valuemarketing supportcustomer experienceaustralian equities