SSO Specialist

Job Description

About NokiaAt Nokia we create the technology to connect the world. Developing and delivering the industrys only end-to-end portfolio of network equipment, software, services and licensing that is available globally. Through our research teams, including the world-renowned Nokia Bell Labs, Nokia is leading the world to adopt end-to-end 5G networks that are faster, more secure and capable of revolutionizing lives, economies and societies. Nokia adheres to the highest ethical business standards as we create technology with social purpose, quality and integrity. A truly global company, we are 160 nationalities working in more than 100 countries.About Customer Operations:Our Customer Operations (CO) organization is the primary interface with communication service providers. The CO organization has a comprehensive global presence and is active in approximately 120 countries. Its organizational structure ensures that our customers benefit from dedicated management attention and from our teams deep understanding of local markets. This approach enables Nokia to maintain strong customer relationships. Customer Operations is also responsible for project delivery, ensuring strong alignment between our customer-facing sales and delivery teams in each accountSales Strategy & Operations (SSO) comprises the creation and driving of overall sales strategy, management of strategic planning and strategic initiatives, and driving of business updates. Purpose of the role is identification and understanding of the drivers of short and long-term sales performance through advanced analytics. Covers preparation of analysis for management business reviews and leadership discussions as well as the support of business strategic initiatives, and other key business programmes. Directs and monitors the backbone of the sales function and ensures an efficient and smooth infrastructure. Ensures sales teams focus on generating revenue and closing deals by providing operation support and implementing programmes to support sales excellence. Comprises provision of appropriate sales operations support to the frontline staff by owning, documenting, and clearly communicating the sales process in the market or sales unit.Job Responsibilities & Competencies:Job Responsibilities:

• The Sales Operations Specialist contributes to/ is responsible for the overall or a specific area in the operational side of all sales processes in
  • Sales performance and analytics reporting and reviews, funnel and KPI management and tracking,
  • Operations and programmes to manage deal awards and incentives, customer surveys, account operations, and
  • Processes and tools to drive sales excellence.

• Contributes to the overall or a specific area in the operation of the sales process to market or sales unit. Sales Enabler & provides specialized operational support, in close collaboration with Market/Market Units, such as:
  • Support all regular reporting and ad hoc initiatives toward Market and MU/GCBTs
  • Contribute to performance analytics and business insights (MBRs)
  • Funnel/Pipeline & KPIs management
  • Supporting Strategic AP/LR planning
  • Sales process (Hierarchies/Gates/LOA) and tools (CRM/CMD)
  • Follow-up on CO strategy across market units and BGs, including account plans and market updates
  • Sales operations platforms and customer master data guidance, assistance and support
  • Assure order intake forecast data quality, integrity and analysis
• Provide appropriate Sales Ops support to the frontline (Key user and first line support), being their main point of contact for processes and tools, by owning, documenting and clearly communicating sales process
• Coordinates sales programme or processes and tools operation, or handles analytics, tracking and reporting.
• Independently works within broad guidelines and uses best practices and knowledge of internal or external business issues.
• Works with substantial discretion and uses specialist knowledge, analytical skills, judgment and broad conceptual and practical experience to solve complex problems and to contribute to process improvements.
• Transfers concepts for professional direction of own organisational unit into actionable measures.
• Provides training to colleagues on sales operations topics
• May lead small projects with limited risks and resource requirements.
• Contribute to digitalization of reporting capabilities, automation and transformation
• The role will rarely require travel, but the candidate would be required to work flexible hours due to the global operation of the CO SSO team.

Skills & Competencies:

• Business Acumen: The candidate for this position will show strong business acumen and will have an ability to remain cool under pressure. Should be able to proactively raise thoughtful questions, create insights and proposals for actions which will enhance the effectiveness of business teams. Able to work self-guided and independently as well as in a team, to complete projects using own judgment and experience.
• Interpersonal Skills: Self-motivated, have an ability to work comfortably in a group setting and to build personal networks quickly, have integrity in every aspect of his/her work and dealings with others, be flexible and welcoming towards change, have the ability to multi-task and meet tight deadlines, and display calmness and composure in uncertain and stressful situations.
• People Skills: A suitable candidate for this position will also have an ability to establish and maintain strong and effective relationships and partnerships with Market / global teams across organization.
• Analytical Skillset: Capable of identifying all aspects of a problem, understanding why a problem exists, and finding viable solutions
• Innovation mindset: Comes up with useful ideas that are new, better or unique; introduces new, modern and innovative ways of looking at problems; creates ideas, tries them out and puts them into practice
• Communication Skills: Excellent communication & presentation skills required to engage with stakeholders at different levels across the organization including (executive) management.
• Market insights: High-level business trends, technological directions
• Strong skills in understanding sales process, market units business strategy and analytics requirements/ governance
• Prior experience in project management.
• Tool related capabilities: Salesforce Customer Relationship Management (CRM), Customer Master Data (CMD), Einstein Analytics for reporting
• Expert knowledge of Office 365 capabilities (Excel, PowerPoint, Power BI, Microsoft Teams, SharePoint), Visualization tools knowledge

Qualifications & Experience:

• Experience/ Mastery of a specific professional discipline combining deep knowledge of theory and practice within a function. Expert in more than one area, broad perspective.
• 8+ years extensive relevant experience and/or a graduate/ postgraduate equivalent degree or MBA.
• The candidate should have working experience in sales operations.
• Job Grade: 7/8 depending on the individually agreed scope of responsibilities.

Imagine creating technology that has the potential to change the world. Working with us, you will have a positive impact on people s lives and help to overcome some of the world s most pressing challenges. We act inclusively and respect the uniqueness of people. At Nokia, employment decisions are made regardless of race, colour, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. Nokia culture welcomes people as their true selves. Come create the technology to connect the world.,

Keyskills :
power bibusiness acumenoffice 365sales operationscustomer relationship managementcustomer mastermaster datasales processstrong business acumenglobal teamsdata qualitysales strategy