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Team Lead - Operations

2.00 to 7.00 Years   Noida   04 Dec, 2020
Job LocationNoida
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

Title: Team Lead - Operation Relevant Experience: 1 - 3 Years (As a Team Lead) Shift: 24*7 / Rotational Shift. Working Days: 6 Days Location: Noida Sector - 58 We are looking for a qualified team leader to manage our team and provide effective guidance. Candidate will be responsible for supervising, managing and motivating team members on a daily basis. As a team leader, candidate will be the contact point for all team members, so your communication skills should be excellent. Candidate should also be able to act proactively to ensure smooth team operations and effective collaboration. Ultimately, Candidate should lead by setting a good example and engage the team to achieve goals. Responsibilities :-

  • Create an inspiring team environment with an open communication culture
  • Set clear team goals
  • Delegate tasks and set deadlines
  • Oversee day-to-day operation
  • Monitor team performance and report on metrics
  • Motivate team members
  • Discover training needs and provide coaching
  • Listen to team members feedback and resolve any issues or conflicts
  • Recognize high performance and reward accomplishments
  • Encourage creativity and risk-taking
  • Suggest and organize team building activities.
  • Proven work experience as a team leader or supervisor.
  • In-depth knowledge of performance metrics
Desired Candidate Profile:
  • Excellent written and verbal communication skills
  • Graduate/ Post graduate with minimum 1 - 3 years of relevant experience working as an Team Leader into BPO Industry
,

Keyskills :
team buildingtraining needsteam operationsteam performancecommunication skillsverbal communicationbposetlistentrainingoperationssupervisionperformancecommunicationExecutive DevelopmentHiringLeadership DevelopmentCustomer RetentionMultiUn

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