Technical Support

Job Description

Designation Technical Support/ImplementationRoles & Responsibility:I. Handling Technical Support Calls & TicketsII. Resolving issues Remote Access, Phone Support, etc.III. Performing Installation & Configuration of IceWarp, MySQL,SSL, Linux & Windows Server OSIV. Monitoring Servers (IceWarp, MySQL, etc)V. Performing MigrationVI. Handling Presales queries (L1/L2)VII. Handling important/urgent calls during non-office hoursVIII. Providing Support during Emergency as required (Off hours)IX. Should Handle atleast 30 Tickets per month when in support roleX. Should handle atleast 4 implementations in a monthXI. Handle escalation from Customer (as per escalation matrix)Key skills: Messaging Administrator, Windows server, Linux server, System AdministratorKnowledge Required:a) Administration of Windowsb) Administration of Linux (CentOS, Debian, Ubuntu)c) Network level skillsd) Email protocols (SMTP, POP3, IMAP)e) MS SQL Server, MySQL Server (Installation, configuration, fine tune,backup restore, query execution, troubleshooting)f) Experience with ActiveDirectory and LDAP.g) Experience with the administration of mail serverMS Exchange/LotusDomino/Postmaster/Zimbra/Mdaemonh) Virtualization (VMWare, HyperV)i) Knowledge in SSL Certificatesj) Knowledge of helpdesk/ticketing system (Kayako/Zendesk)k) Technical understanding (Systems, Database, Networks)l) Very Good communications skills English, written & spokenm) High customer orientation, communication strength, team abilityn) Self-initiative / motivation / willingness to learno) 5 years of experience in the same domain

Keyskills :
active directorytechnical supportmail server