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| Job Location | Noida |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Medical / Healthcare |
| Functional Area | Sales / BDStatistics / Analytics |
| EmploymentType | Full-time |
Provide level 1 assistance and support for incoming queries and issues related to computer systems, software and hardwareLog all support calls into the Help Desk Database to ensure calls are tracked, responded to, and closed in a timely mannerEvaluate and prioritize calls; refer unresolved calls to next level support teamsRemotely access hardware or software for clients to make changes and fix problemsSimulate or recreate user problems to resolve operating difficultiesComplete System Access Requests (SAR) and Secure requests accurately within specified Service Level AgreementsProcess client transfers and terminations to enable/disable access as required by departmental policy to insure regulatory complianceRequired Qualifications:Minimum of 1 year of IT Help Desk/Call Center or equivalent experienceBasic knowledge Microsoft Office products such as Word, Excel, Outlook and PowerPointStrong computer skills and the ability to troubleshoot and diagnose problemsExcellent customer service skillsExcellent communication skills, written and verbal,
Keyskills :
troubleshootingcustomerrelationsslacallcenterithelpdeskservicelevelechnicalsuppactivedirecthighperfmanceteamsitsupp