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Technical Support Consultant - Portuguese with Fortune 100 Company

1.00 to 4.00 Years   Noida   03 Feb, 2021
M/S DIN Engineering Services LLP
Job LocationNoida
EducationNot Mentioned
SalaryRs 7 - 8 Lakh/Yr
IndustryIT - Software
Functional AreaGeneral / Other Software,Sales / BD
EmploymentTypeFull-time

Job Description

This position is for a FORTUNE 100 Client based in NOIDA.Excellent English written and oral communications skills a must.What youll do:

  • Be part of a 24x7 Enterprise grade Service Desk team
  • Triage issues coming from various channels such as phone, chat or web portal
  • Prioritize customer urgency and issues priority
  • Search and reuse information gain from our internal information repositories
  • Log all incidents and requests into our case management system
  • Accurately document all customer interactions in a case management system
  • Connect issues and cases to the most appropriate and effective resource
  • Create positive experiences through effective and clear communications, appropriate sense of urgency and a respect for our customers time and effort
What youll need to succeed:
  • Ability to assess customer sentiment at all stages during the communication.
  • Ability to drive issues through the organization with urgency.
  • Ability to communicate verbally or in writing with the appropriate level of etiquette, timeliness and professionalism.
  • Ability to understand the business impact of issues.
  • Ability to stay calm under stressful conditions while driving issues forward.
  • Ability to quickly learn and apply new knowledge and concepts.
Experience & Qualifications:
  • Must be a technical graduate
  • 1+ years previous Technical Support Center experience required with an emphasis on business to business interactions.
  • Knowledge of Adobe products will be preferable.
  • Experience in supporting software applications with an emphasis on server based applications.
  • Basic knowledge of Digital Marketing & JAVA Script is an advantage.
  • Knowledge of Windows/Mac OS & networking concepts is a must.
  • Experience working in a team environment and managing a diverse workload.
  • Outstanding written & verbal communication skills in English & Portuguese.
  • General cultural awareness, particularly for agents who are supporting customers in region other than the one theyre located in (e.g. ability to detect & understand different regional accents, general knowledge of what the capital of the country is, the main cities or regions etc. to avoid having to make spelling requests to customers)
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Keyskills :
clear communicationscommunication skillsservice deskchatactive directorycultural awarenesstechnical supportdigital marketingtroubleshootingfortune 100case managementnetworkingsalesmanagement systemjava24x7support centerverbal communica

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