| Hyderabad Jobs |
| Banglore Jobs |
| Chennai Jobs |
| Delhi Jobs |
| Ahmedabad Jobs |
| Mumbai Jobs |
| Pune Jobs |
| Vijayawada Jobs |
| Gurgaon Jobs |
| Noida Jobs |
| Hyderabad Jobs |
| Banglore Jobs |
| Chennai Jobs |
| Delhi Jobs |
| Ahmedabad Jobs |
| Mumbai Jobs |
| Pune Jobs |
| Vijayawada Jobs |
| Gurgaon Jobs |
| Noida Jobs |
| Oil & Gas Jobs |
| Banking Jobs |
| Construction Jobs |
| Top Management Jobs |
| IT - Software Jobs |
| Medical Healthcare Jobs |
| Purchase / Logistics Jobs |
| Sales |
| Ajax Jobs |
| Designing Jobs |
| ASP .NET Jobs |
| Java Jobs |
| MySQL Jobs |
| Sap hr Jobs |
| Software Testing Jobs |
| Html Jobs |
| Job Location | Noida |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Management Consulting / Strategy |
| Functional Area | Technical Support / Helpdesk |
| EmploymentType | Full-time |
The duties of a Technical Support Engineer ( Rep) include responding to application alerts, solve simple application related issues, or escalate application related issues to product specialists in a 24X7 Internet and hosted applications services Network Operations Center. Responding to Application Alerts based on monitoring tools as first responder Review/ assess technical situation and establish case priority/ severity in accordance with the service level agreement Troubleshoot Application Alerts Handle Level 1 Escalations and adhere to escalation matrix Create shareable knowledge using knowledge base and knowledge methodology using tools provided Ensure operating standards are adhered to and updated as necessary Manage case - load in adherence to departmental goals/ policies. Qualifications Any Technical qualification in graduation/ post graduation. 6 months - 2years related work experience. Understanding of operating systems, networking technologies/ protocols, and software applications. Familiarity with SQL relational database management systems and SQL scripting. Ability to deliver superior customer service. Sound analytical and organizational skills. Excellent oral/ written communication skills Willingness to work on flexible shifts ( including weekends) supporting a 24x7 operation globally Corporate overview.
Keyskills :
troubleshootinglannetworkingervicelevelhumancapitalfortune1000knowledgebasemonitoringtoolstechnicalsupporthumancapitalmanagementnetworkoperationsaudiomasteringcapitalmanagemeoperatingsystems