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Tool Key User

2.00 to 3.00 Years   Noida   14 Dec, 2022
Nokia Solutions and Networks India Pvt Ltd
Job LocationNoida
EducationNot Mentioned
SalaryNot Disclosed
IndustryTelecom / ISP
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

    Come create the technology that helps the world act together Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world. We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work. What You Will Learn and Contribute To
    • At Nokia Software we are looking for a Key User Business Support to join our Global Delivery Team in our office based in India/Noida/Chennai.
    • The Key User Business Support is responsible for supporting the end users (Nokia Engineers) of our Internal business tools and proactively identifying any issues and resolving them. This Team provides support related to the following tools: NCT, CDB, Support Portal (SP), SWST, New CH Tool (Salesforce)
    • This is an excellent opportunity for Key User Business Support to work with international teams based across the globe.
    As part of our team, you will:
    • Acting as a point of contact between the Nokia Engineers and the tools teams
    • Supporting the Nokia Engineer (end Users) with the tools
    • Guide them to perform their daily tasks on the tool
    • Proactively identifying tool issues and correcting them
    • Escalating the issues to upper levels to be fixed or even making changes requests to improve the tools
    • Participating in the development of the tools UATs (*) by performing the testing
    • Collaborating in the tool workshops
    • Answering any queries related to the tools
    • Informing Engineers on any tools updates or downtime periods
    • Filtering Nokia Engineer cases, so that only major issues will be escalated to L2 Support
    • Providing clarity on the tools handling and processes so they are fully understood and followed by the Nokia Engineers
    What We Offer Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.Company Culture: We believe our people are our greatest asset and we aim to foster a fun, challenging, positive, and inclusive work environment. We offer 1-on-1 mentorship, learning and development opportunities, global impact and interaction, and flexible work/life balance.Additional Information,

Keyskills :
music makingbusiness toolsglobal deliverytechnology leadershipcloudmobileportaloffersclaritysoftwarebusinessmentoringengineersleadership

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