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Welcome Desk (Noida 63 and who ready to reclocate Biwadi with company)

1.00 to 5.00 Years   Noida   01 Oct, 2019
ServiceMax Facility Management Pvt Ltd
Job LocationNoida
EducationNot Mentioned
SalaryRs 2.5 - 3.5 Lakh/Yr
IndustryAutomobile / Auto Ancillaries
Functional AreaBack Office OperationsTechnical Support / Helpdesk
EmploymentTypeFull-time

Job Description

Welcome Desk:-

  • Responsible for inbound call pick at central numbers & addressing the customer queries (For overflowing Calls, in case of THD is busy/ Not available).
  • For customers reporting Technical break fix/ Service requirement, Log the call in SAP with THD task and provide them Complain Number/Notification no.
  • WD is responsible for checking the central service support mail id and timely reply to customers (internal/external).
  • While checking mails, WD has to ensure that call must be logged in SAP and customer must be addressed via mail itself providing Complain No. & next course of action.
  • To work as central point of contact for providing updates on already existing complains.
  • To work as extended arm of THD, handling calls which are overflowed and missed by them, So Missed call addressing at central numbers.
  • THD validation:-WD has to ensure that each and every call that is closed by THD must be checked with customer for his satisfaction on same day itself.
  • WD need to work as adhoc planner in case of Planner non availability
  • MIS:- WD has to maintain the MIS for work being done in this function
  • He/She must be having good Communication Skills, Written & Oral
  • Basic Know how of Excel & exposed to ERP softwares
  • Comfortable to handle Tele calls with efficiency
  • Will be based in Bhiwadi
  • Languages, English as must and southern language know how will be plus.
  • Open to work in shifts, 6 Days a week

Keyskills :
availability reporting sap his english mis erp excel basic ommunicationskills servicesupport

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