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Workplace Expert Support

1.00 to 3.00 Years   Noida   23 Jun, 2020
DXC Technology
Job LocationNoida
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

Primary Location : Noida, Schedule : 24X7 shiftExperience Range : 1-3 yearsJob Profile/Key ResponsibilitiesEssential Job Functions

  • Troubleshoot and resolve End User System issues remotely.
  • User Account management.
  • Printer issues.
  • Troubleshooting handheld devices like IPhone, Blackberry, Mobility Solutions (InTunes) etc.
  • Troubleshooting O365 Suite (SharePoint, OneDrive, Skype for Business, Outlook, Work, Excel etc) is must
  • Handling Virus issues.
  • Outlook and Lotus Notes client end troubleshooting.
  • Software installation.
Additional Responsibilities
  • Interface with internal resources & Coordinate with L3 teams / 3rd Party vendors for resolving end user issues.
  • Manage workload, report on status and proactively escalate issues
  • Provide technical support to other team members as required
Mandatory Skills:
  • Knowledge of Software, driver installation and hardware support within Windows operating systems
  • Problem solving and troubleshooting OS & Application Issues
  • Microsoft Office products, including 2003, 2007, and 2010
  • Understanding of Active Directory and GPOs affecting client systems.
  • Knowledge of TCP/IP, DNS, DHCP.
  • Knowledge of SCCM
,

Keyskills :
lotusnotes activedirectory hardwaresupport windows outlook vendors hardware software business blackberry andhelddevicesiphone

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