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Guest Relations Executive

3.00 to 8.00 Years   Other Kerala,Jaipur, Other Odisha, Indore, Pathankot, Sivagangai, Other Karnataka, Dakshina Kannada,   19 Oct, 2024
Job LocationOther Kerala,Jaipur, Other Odisha, Indore, Pathankot, Sivagangai, Other Karnataka, Dakshina Kannada,
EducationNot Mentioned
SalaryRs 2.5 - 6 Lakh/Yr
IndustryHotel / Restaurant
Functional AreaFront Office / Guest RelationsData Entry
EmploymentTypeFull-time

Job Description

    About the Role: Greeting and welcoming residents, clients & guests warmly and professionally, offeringassistance and advice as needed. Conducting rounds in the lobby during peak hours to ensure smooth operations and personallygreeting residents. Responding promptly to internal and external calls, emails, and inquiries, collaborating withrelevant departments to resolve issues efficiently. Analysing data and preparing daily call log summaries and monthly MIS reports. Utilizing helpdesk software to acknowledge and ensure timely closure of raised tickets. Communicating courteously via telephone, email, and face-to-face interactions, handling complaints or crises effectively. Keeping accurate records of interactions and correspondence, including gathering residentfeedback for necessary actions. Performing additional duties as assigned by the Property Manager to maintain propertyoperations at an optimum level. Ensuring the cleanliness and tidiness of the reception area and keeping all necessary materialsorganized. Answering all incoming calls, redirecting them, or taking messages as appropriate. Drafting correspondence and preparing outgoing mail, as well as checking, sorting, and forwarding emails. Cooperating, coordinating, and communicating with other departments to ensure a goodcustomer experience and taking customer feedback after every service request/complaint.

Keyskills :
front office managementtime managementroom serviceguest relationsdata entryoffice administrationguest service management

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