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| Job Location | Other Kerala |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Aviation / Airline |
| Functional Area | Marketing / Communication |
| EmploymentType | Full-time |
JOB DESCRIPTION: You are in charge of all activities to promote the hotel and attract revenue. Your typical activities include: Oversee all promotional and marketing activities Work closely with other hotel staff to ensure customer satisfaction Oversee online digital marketing activities Stay updated with latest trends affecting hotel management and implement changes Work towards better customer relationships No. of Vacancies: 1 Your responsibilities include: Financial management of all hotel services Recruit and manage quality staff Engage customers and look into customer queries/ complaints Supervise the hotel premises and address any issues Ensure complaince of the hotel with statutory norms of health and safety Analyse financial records and devise marketing strategies accordingly Drive business effectively You will be responsible for maintaining customer satisfaction by listening to client requirements and taking prompt action. You will be the interface between the sales team and customer service. Achieve sales target for a portfolio of accounts Effective communication and quick resolution of client issues Maintain repeat business and identify new sales opportunities You will be required to assist the Accounts Manager in the delivering a pleasant customer experience. Overseeing of account receivable and payable from time to time Process all bills in time to avoid any inconvenience Prepare sales reports to be presented to senior management Compute taxes and prepare file returns Provide all statistical information to be submitted to Govt. You will be heading the office and your skills and attitude will decide the first impressions of any guest to the hotel. Your responsibilities include: Overseeing administrative activities Handling room availability Coordinating all front desk activities like calls, reservations and guest services Ensuring timely customer service Attending to customer complaints and resolving them quickly Preparing and monitoring office budget You will be in charge of a host of activities of the front office such as: Greeting each guest Filling their registration form and assigning rooms Handle payment procedures Track room availability and manage check- in and check- out timings. Handle calls with proper etiquette Report any unusual occurrences or requests to the front office manager Maintain a clean and clutter- free front desk area No. of Vacancies: 4 Rooms are made as per company standard Develop and implement housekeeping procedures Maintain sufficient stock of housekeeping supplies Prepare annual housekeeping budget Resolving guest complaints On- the- job training of new staff Coordinating preventive maintenance of rooms Your role is to supervise and coordinate the activities of room keepers and direct all daily housekeeping functions. Serve as a communication interface between guests and housekeeping staff. Coordinate assigning of work according to the list of vacant rooms to be cleaned and prospective checkouts. Communicate effectively with the Front Office and other departments Schedule cleaning of different sections of the hotel and major periodic cleaning projects Attend to guest complaints ,
Keyskills :
food preparationcustomer servicehotel managementtake ordersdigital marketingsenior managementcustomer complaints