Customer Care ManagerJharkhand

2.00 to 10.00 Years Patna 29 Mar, 2019

Mahindra business & consulting services pvt ltd

Job Location	Patna
Education	Not Mentioned
Salary	Not Disclosed
Industry	ecruitment Services
Functional Area	General / Operations Management
EmploymentType	Full-time

Job Description

Overall Responsibility of Customer Care processes related activities Dealer Management, On-field Service Delivery, Spares Management, Warranty Processing
To guide the Service Mechanics in technical problem solving and de-bottlenecking at the dealerships.
Implementation of all processes & systems related to addressing customer complaints in the field and measure of customer satisfaction related to field service
To increase dealer s profitability by service schemes like annual maintenance contracts, service improvements etc.
Ensure meeting spare targets of all channel partners & company promoted oil targets.
Ensure execution of spare parts orders of distributors & achievements of targets
To Increase dealer s profitability by ensuring free services, post warranty jobs, service schemes like annual maintenance contracts, service improvements etc
Ensure dealer CSI score targets are met
Strong planning and analytical skills
Ability to vision and plan for the dynamic market and changing
consumer preferences
Strategic bend of mind and ability to follow through with
stringent timelines
Customer Focus

Keyskills :
maintenancecustomercaremsofficeproblemsolvingcustomerserviceservicedeliverydeliverycustomerfocuscustomerserviceskillsindustrycustomerrelationshipmanagementmechanicalmechanicsustomerservicevoice

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Customer Care ManagerJharkhand

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