Customer Service Executive Airport

Job Description

Job SummaryWe are looking for enthusiastic and customer-focused individuals to join our airport operations team as Customer Service Executives. The role involves assisting passengers throughout their travel journey, ensuring a seamless airport experience, and maintaining high standards of customer satisfaction.Key Responsibilities
• Assist passengers with check-in, boarding, and arrival procedures.
• Provide accurate information regarding flight schedules, gate changes, baggage policies, and airport facilities.
• Handle passenger inquiries, requests, and complaints professionally.
• Verify travel documents and ensure compliance with airline and airport regulations.
• Support passengers with special requirements, including senior citizens, unaccompanied minors, and differently-abled travelers.
• Coordinate with airline, security, and ground operations teams to ensure smooth passenger flow.
• Assist in managing delayed, canceled, or rescheduled flight situations.
• Maintain a high level of customer service and represent the organization professionally.
• Ensure adherence to airport safety, security, and operational guidelines.
• Prepare and maintain service records and reports as required.
Eligibility Criteria
• Excellent communication and interpersonal skills.
• Strong customer service and problem-solving abilities.
• Basic computer proficiency.
• Ability to work in rotational shifts, weekends, and public holidays.
• Freshers and experienced candidates are welcome to apply.
Required Skills
• Customer Relationship Management
• Communication & Presentation Skills
• Conflict Resolution
• Team Coordination
• Multitasking Ability
• Professional Grooming & Etiquette
• Time Management
Benefits
• Attractive Salary Package
• Performance-Based Incentives
• Career Growth Opportunities in the Aviation Industry
• Professional Training & Development
• Employee Benefits as per Company Policy

Keyskills :
communication skillscustomer serviceground staff activitiestime managementproblem solvingcustomer careteam managementcustomer supportairport management