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Manager Field Force Transformation

4.00 to 0.00 Years   Patna   05 Jul, 2019
Mahindra business & consulting services pvt ltd
Job LocationPatna
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaOperations Management / Process AnalysisSales / BD
EmploymentTypeFull-time

Job Description

  • Review the Pre Sales, Post Sales Reports, Composite Sales Satisfaction Scores and Mystery Audit reports to identify the gaps in Process Adherence
  • Review the adherence to Sales Story and Test Drives.
  • Review the adherence of Process Circulars and Guidelines - Conduct Root Cause Analysis/ANALYSE CUSTOMER VOICE to identify the factors impacting Customer Satisfaction
  • Validate the Composite Action Plan for Dealerships to ensure Process Adherence in partnership with ASM
  • Update the Dealerships and ASMs on changes in the Process and address doubts
  • Digitization - With the beginning of Digitization, several processes will get impacted. The MFFT will play a key role in integrating these changes in the Dealership.
  • Share any key insights from reports such as TB, Presales, and Composite Sales Satisfaction Scores with the respective Dealership and ASM - Coach the SSI Champion, Delivery In - charge & Home Installation Executive on the various Sales Related Process Parameters.
  • Concern Management/monitor & control in reducing concerns SSI events
  • Review of low performing dealers in terms of composite scores, proprietary scores, JDP syndicate scores & crusade R&R competition benchmarking for continuous process improvement activities CSAT improvement commercial vehicles.
  1. Develop Dealer Manpower:
  • Identification of Training & Development Needs for the Dealership Manpower (Both Functional and Leadership
  • Create the Training Calendar for the month by evaluating needs from the MILE Portal, Dealership Requirements and Area Office Inputs.
  • Create the plan for the Retainer Trainer to cover the Trainings as per the Calendar.
  • Review the coverage on a monthly basis. The plan should adhere to the Accepted Budgets - Guide the Retainer Trainer on the Training Calendar for the month. Review Utilization of Retainer Trainer on a regular basis.
  • Evaluate the Retainer trainer based on the feedback from stakeholders (trainees, Drona, Dealer HR, Dealer Leadership)
  • Certify Manpower as per the Criteria to determine Manpower Quality. Evaluate Manpower on the Job to determine Manpower Quality
  • Coach Dronacharya so that he/she is able to train and coach the Manpower on the job and conduct product trainings.
  • Review the Dealer HR with respect to the induction of New Manpower (Parichay) as per the defined process
  • Review the Retainer on the Various Performance Parameters
  • Accountable for enhancing the productivity of the Key Manpower and Dealer HR.
  1. Engage and Retain Dealer Manpower:
  • Manpower Adequacy: Review the Dealership HR on Manpower Adequacy and Quality and the HR practices at the Dealership.
  • Engage Dealer Manpower: Review the Dealership on the quality of HR Practices. Coach the Dealer HR on effective HR practices, employee engagement initiatives, Reward & Recognition practices and building a Culture of Agility & Responsiveness, Vibrancy and Passion.
  • Rollout of the Employee Satisfaction Survey at the Dealership and identification of root causes impacting the Dealership. Accountable for the Action Plan for the Dealership.
  • Discuss any key employee issues with the Dealership Leadership and provide ideas on possible solutions. Create Manpower Dashboards and share with the Respective Regional Manager and Dealer Principals.
Educational Qualification:Any Graduate + MBA [BE + MBA), Preferred]Experience:Must have more than 4 years of experience in Training/Sales/Customer Care/ HRCritical Skills Sets (if any)
  • Should be passionate about Developing People
  • Should have an eye for detail
Job Segment: Automotive,

Keyskills :
asmcsatsalesportalrivescarestorysurveydiv

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