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| Job Location | Patna |
| Education | Not Mentioned |
| Salary | Rs 5 - 9 Lakh/Yr |
| Industry | IT - Software |
| Functional Area | Sales / BD |
| EmploymentType | Full-time |
1.Manages daily operations of SSC and handles individuals performing similar activities 2.Monitor activities performed by executives and directs individuals in case of any discrepancies 3.Manages activities through daily/ monthly/ annual dashboards and MIS at executive levels to ensure SLAs are met 4.Handles escalations and delegates work load to ensure smooth functioning 5.Handle calls when call volumes are high and is able to minimize call drops due to surge in volume 6.Ensures quick resolution of tickets (OIF, Pullout request, maintenance request, break down call, etc.) by defining KPIs for CDE executives working at SSC. Performs a monthly check through reports on ageing of open tickets and time taken to close tickets 7.Ensures quick resolutions of escalations arising due to customer disputes, asset mismatch/ missing, break-down and maintenance call escalations 8.Reduction in repeat calls for same customer and analysis of problems faced by customer to ensure lower calls from customer. Flags vendor servicing and repeat calls with same problem 9.Performs checks with QC to ensure document verification Quality. 10.Shared Services Operations for : Non -Voice Processes 11.To manage the asset base of CDE for respective territories 12.Providing technical service for Coolers, fountains, vendors and ensuring retailer/key accounts satisfaction through service providers.,
Keyskills :
coldcalling accounts servicing retailer keyaccounts anage manageteam activities key satisfaction