Senior Manager Business Excellence

10.00 to 15.00 Years Philippines 28 Mar, 2019

Job Location	Philippines
Education	Not Mentioned
Salary	Not Disclosed
Industry	PO / Call Center
Functional Area	General / Operations Management
EmploymentType	Full-time

Job Description

Job Details:Position Title: Sr. Manager Business Excellence (Travel- OTA/ Airlines)Reports to: Quality and BE HeadsHigh Level Role Description: The position will be responsible for setting up a BE framework in accordance with IGT guidelines, Internal Department Audits framework, QA and Customer Experience for the business.1. Responsible for Overall Customer Experience for the business2. Responsible for establishing BE Framework with Head of BE for PHL Geo3. Responsible for Client Interaction related to CE and Quality.4. Responsible for grooming QA and BE Team members5. Ensure GDPR compliance6. Responsible for driving Six Sigma and Process improvement InitiativesIdeal Profile: Should have at least 12 years of BPO experience with last 5 years managing QA and PI function. Must be Six Sigma Green belt/Black belt Certified. Must have spent at least last 4 years in heading OTA Program QA and Process Improvement Function.

Keyskills :
customerexperiencecomplianceauditixsigmaprocessimprovementinitiativescertifiedblackbeltbusinessexcellencegdprexcellencetravel

APPLY NOW