Learning Experience Leader

Job Description

About TaskUs:TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moments notice, and mastering consistency in an ever-changing world.What We Offer:At TaskUs, we prioritize our employees well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employees career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.It started with one ridiculously good idea - Create a different breed of BPO! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion; exploring new technologies, being ready to handle any challenge in a moments notice, mastering consistency in an ever-changing world thats what it takes to get there. If thats something you want to be a part of, apply today!The Learning Experience Leader is responsible for helping Teammates develop language and communication skills along with designing and expanding training and development programs. The main tasks of the role are the following: design, develop, implement, track and measure effectiveness of the learning intervention provided and is also expected to take part in a near hire onboarding program. As a Learning Experience Leader, think of yourself as a leader that sets the standards and expectations through your conduct, work ethic, integrity, and character. You can also think of yourself as a creator in a way that you must create and deliver end-user, partner, and distributor training which includes curriculum, training, and exams, for all general preparatory courses prior to enterprise endorsement. A Learning Experience Leader is expected to be a great communicator with the ability to effectively describe complex ideas and processes, proficient in time management, and is comfortable speaking and interacting in front of an audience.Responsibilities:

• Conduct a study to identify training needs and schedule and facilitate appropriate training sessions.
• Create a plan to prioritize intervention for each type of training need.
• Collaborate with the training manager in creating the training calendar for the year to equip and fill in competency gaps.
• Design, develop, implement, measure effectiveness, and track strategic and tactical Leadership and Communications Skills Trainings.
• Oversee and facilitate workshops and individual coaching sessions when appropriate.
• Prepare training aides such as module summaries, videos, and presentations.
• Train and guide new employees.
• Develop monitoring systems to ensure that progress of all employees in the program is being tracked.
• Align with the established training strategy and determine the appropriate methodology to be used.

Qualifications:

• At least 2 years of working experience in the related field (training or teaching experience), Communications Coaching/Process Training experience in either the BPO, Contact Centre, KPO, or Digital Marketing industries.
• Solid knowledge and experience in Language specific measures and interventions.
• Excellent facilitation skills.
• Strong English speaking and writing.
• Knowledge and experience on Effectiveness Measures for both language and communications.
• Stakeholder Management Skills.
• Excellent Coaching Skills.

How We Partner To Protect You:TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.DEI:In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.We invite you to explore all TaskUs career opportunities and apply through the provided URL: https://www.taskus.com/careers/.Locations: IND - Mohali - Oorja

Keyskills :
training development communication skillsleadership skillsstakeholder management facilitation skillstraining needs hr learning workforce training manager time management training calendar processing