Branch Operations Manager

Job Description

Hiring In Banking:Branch Operations ManagerAs the Branch Operations Manager, you will be responsible for managing the day-to-day operations of a bank branch. Your role is crucial in ensuring the branch runs smoothly, efficiently, and delivers an exceptional customer experience. You will be in charge of overseeing staff, managing resources, and ensuring compliance with all regulatory standards.Responsibilities
• Direct and supervise the daily operations of the branch.
• Ensure a high level of customer service and satisfaction.
• Manage branch staff, including hiring, training, and performance evaluations.
• Implement and oversee operational policies and procedures.
• Monitor branch financial performance and implement strategies to achieve financial goals.
• Ensure compliance with all banking regulations and internal policies.
• Resolve customer issues and handle escalations.
• Maintain security protocols and manage risk at the branch.
• Coordinate with other branches and departments to achieve company-wide objectives.
• Develop business strategies to attract new customers and retain existing ones.

Keyskills :
decision-makingbranch managementcustomer relationship managementleadershipoperations management