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L1 Support Engineer

1.00 to 3.00 Years   Pondicherry,Chennai   08 Oct, 2024
DAIMLINC
Job LocationPondicherry,Chennai
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT Services & Consulting
Functional AreaTechnical Support / HelpdeskGeneral / Other Software
EmploymentTypeFull-time

Job Description

    Job Overview:DAIMLINC is seeking a motivated and customer-focused L1 Support Engineer with experience in Office 365 to join our support team. The successful candidate will be responsible for providing first-level technical support to end-users, troubleshooting issues related to Office 365 and other IT infrastructure, and ensuring the smooth operation of our IT systems.Key Responsibilities:
    • Provide L1 technical support for Office 365-related issues, including email, OneDrive, SharePoint, Teams, and other related services.
    • Respond to and resolve technical issues via phone, email, and helpdesk tickets within established SLAs.
    • Troubleshoot and resolve user issues related to Office 365 applications, network connectivity, and basic hardware/software problems.
    • Assist with account setups, password resets, and user management within the Office 365 environment.
    • Escalate complex issues to L2/L3 support when necessary while maintaining ownership of the incident until resolution.
    • Document issues and resolutions in the helpdesk system and ensure proper communication with the end-users.
    • Provide basic support for Windows, Mac, and mobile devices (if required).
    • Assist with regular monitoring and maintenance of systems, ensuring their optimal performance.
    • Stay updated on the latest features and updates within the Office 365 ecosystem.
    Required Skills and Qualifications:
    • 1-2 years of experience in a technical support role, preferably in an L1 support environment.
    • Hands-on experience with Office 365 (Exchange Online, Teams, SharePoint, OneDrive, etc.).
    • Strong understanding of email protocols (IMAP, POP3, SMTP).
    • Familiarity with user management and administration within the Office 365 Admin Center.
    • Basic knowledge of Active Directory, DNS, and network troubleshooting.
    • Excellent verbal and written communication skills with a focus on customer service.
    • Ability to work in a fast-paced environment and manage multiple tasks efficiently.
    • Strong problem-solving and troubleshooting skills.
    • Flexible to work on APAC shifts and Very good communication skills
    Preferred Qualifications:
    • Certifications such as Microsoft 365 Certified: Fundamentals or ITIL Foundation are a plus.
    • Experience with ticketing systems such as ServiceNow, Zendesk, or similar.
    • Basic knowledge of other cloud services like Azure is advantageous.
    Why Join Us
    • Competitive salary and benefits package.
    • Opportunity to grow within a dynamic and collaborative IT team.
    • Exposure to the latest Office 365 tools and technologies.

Keyskills :
microsoft certifiedsharepoint

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